Solutions Architect

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.**Solutions Architect****Why We Have This Role**Solution Architects play a key role in supporting our Sales team by evaluating research requests and designing proposals that are operationally feasible, cost-effective, and aligned with client objectives. Rather than working directly with end clients as a primary focus, SAs partner closely with Sales and Operations to scope and quote research projects. However, they may occasionally engage directly with clients to clarify technical details or align on feasibility and design considerations.**How You’ll Find Success**- You’re comfortable handling multiple proposals at once, each with their own timelines, complexity, and ambiguity.- You can quickly break down unstructured internal requests and translate them into clear, executable solutions.- You proactively identify feasibility risks or unclear requirements, flag them early, and help guide internal stakeholders—or occasionally external clients—toward viable alternatives.- You communicate effectively, operate with a strong sense of ownership, and stay organized in a fast-paced environment.**How You’ll Grow**- You’ll work in one of the fastest-growing teams in the company, with a direct impact on revenue and client satisfaction.- You’ll gain a deep understanding of operational delivery and vendor coordination in a global SaaS environment.- You’ll have the chance to optimize processes, contribute to shared knowledge, and help shape the way our team operates at scale.**Things You’ll Do**- Review briefs submitted by the Sales team to identify key research goals, methodology requirements, and feasibility constraints.- Coordinate with internal teams and external vendors to estimate sample availability, pricing, and timelines.- Build and refine project quotes in alignment with client expectations and operational capacity.- Work closely with Sales to adjust project scope and methodology when needed, ensuring delivery success and commercial viability.- Occasionally join client calls or meetings to clarify scoping questions, present proposed designs, or align on feasibility.- Collaborate with peers to improve templates, processes, and SLAs — always looking for ways to work smarter and faster**What We’re Looking For On Your Resume**- 3+ years of experience (3-5 years of experience) in a similar role, such as pre-sales, project scoping, operational consulting, or market research.- Experience working with or supporting commercial teams in a B2B or SaaS context.- Strong analytical and problem-solving skills; comfort with ambiguity and fast-changing priorities.- Excellent written and verbal communication skills in English.- Familiarity with online research methodologies and panel providers is a strong plus.**What You Should Know About This Team**- Our team supports a broad range of research projects across industries and geographies.- We work primarily with internal stakeholders (Sales, Ops, Vendors), but occasionally interface directly with clients.- We pride ourselves on being collaborative, resourceful, and focused on quality over flash.- You'll find everything from trivia buffs to world travelers on our team — and we’re always happy to help each other out.**Our Team’s Favorite Perks and Benefits**- Work-life integration is deeply important to us - we have frequent office events, team outings, and happy hours- Qualtrics Experience Program - MXN 36,882 for an experience of your choosing (eligible after a year)- Wellness reimbursement - up to the value of MXN 6,250 per quarter can be reimbursed for a variety of wellness activities- Allowances for meals, transportation, groceries, and more- We take pride in our office design aiming at fostering creativity**The Qualtrics Hybrid Work Model**: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organ