Customer Service Representative
hace 2 semanas
**Customer Service Representative****Role**: Responsible for answering customer inquiries or complaints, processing orders, researching and resolving requests and utilizing product knowledge to improve sales and maintaining customer satisfaction. Maintains an ongoing relationship with customers, sales staff, distribution, purchasing, manufacturing and marketing.**Main Activities**:- **Organization**: Individual Contributor competency model- **Main Interface**: Internal - field sales and agency reps, customer financial services, pricing and marketing staff to support ordering process, production and logistics for customer inquiries and to resolve shipping issues. External - customers, distributors, retail accounts, freight carriers and related transportation vendors.- **Budget**: No direct responsibility for budget- **Main Job Duties**:- Uses professional written and verbal communications to provide pricing, availability, and schedule information within established guidelines. Suggest additional and/or alternative products or services to meet customer needs.- Researches and obtains resolution of a variety of customer inquiries. Serves as a communication link between customers and sales staff to assure responsiveness.- Tracks order activity to inform customer of any potential delivery problems. Expedites the delivery of selected orders as needed.- Fosters open communication internally and externally and champions creative change to improve processing and service levels.- Completes specific product training and department training to develop and enhance product knowledge and understanding of processes, procedures and protocols. Provides guidance and assistance to new or less experienced staff. Documents procedures as required.- Provide point of contact for VIP customers for large/ special orders/projects and manage these accounts. Coordinate all aspects of customer support, including customer communication, performance, auditing, etc., as it pertains to large projects. Schedule bi-weekly conference calls with internal sales team and customers to discuss status of the projects.- Manage Export projects for specified customers.- Travel as needed for site or customer visits, evaluate customer specific situations and make decisions that will ultimately satisfy our customer.- Performs other similar and related duties as required**Profile**:Education: Associates degree or equivalent education and experience.Experience: Minimum of 2 years experience in customer service or inside sales in a service/manufacturing environment. Experience with manufacturing or electrical industry a must. ERP/MRP Experience a plus - SAP and SFDC a plus.Skills/Knowledge/Abilities:- Requires strong organizational and time management skills, close attention to detail and be able to effectively handle multiple priorities. Ability to work in a high volume, fast paced environment with frequent interruptions and periods of high stress is a must.- Central and South American representatives need be fluent in Spanish and knowledgeable of International Trade Standards.- Must be highly collaborative and able to work in a team-based environment. Must have demonstrated exceptional customer service skills and a strong customer orientation.- Must have excellent verbal and written communications skills and be able to communicate effectively across all levels of the organization.
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Customer Service Representative
hace 4 semanas
Tijuana, México Integon Service Co. A tiempo completo** Positions onsite in Tijuana Only**Be the voice of Integon Service Co!We're looking for people who are energized, engaged and empowered to help execute on company goals by helping our policyholders!You are a problem-solver and brand ambassador for a fast growing, customer-centric personal lines insurance company.Our goal is to provide WOW service to each...
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Customer Service Representative
hace 3 semanas
Tijuana, México Integon Service Co. A tiempo completo**Position fully bilingual and Onsite****Primary Purpose**:The Insurance Service Representative is responsible for customer service inquiries received from internal and external customers along with maintaining and growing a relationship between Integon Service Co policyholders and independent agents.**Essential Duties and Responsibilities**:Following is a...
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Customer Service Representative
hace 2 semanas
Tijuana, México Integon Service Co. A tiempo completo**Position on site in Tijuana Only** **Primary Purpose**: The Insurance Service Representative is responsible for customer service inquiries received from internal and external customers along with maintaining and growing a relationship between National General Insurance Company policyholders and independent agents.**Essential Duties and Responsibilities:...
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Customer Service Representative
hace 4 semanas
Tijuana, México Integon Service Co. A tiempo completoCustomer Service Representative – IntegonJoin to apply for the Customer Service Representative – Integon role at Integon Service Co.Integon is a part of The Allstate Corporation, a leading insurance company.We support our affiliates by offering property and casualty insurance products, including personal auto, homeowners, RV, motorcycle, and small...
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Customer Service Representative
hace 4 semanas
Tijuana, México Integon Service Co. A tiempo completoJob Title:Customer Service Representative- **This is an on-site and full-time position in Tijuana, Baja California.**_About IntegonIntegon is a division in Mexico of one of the largest insurance companies in the United States of America. Since 2019, it has been certified as a Great Place To Work. Integon provides support to its insurance company affiliates,...
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Customer Service Representative
hace 4 semanas
Tijuana, México North American Production Sharing A tiempo completo**Customer Service Representative****Responsibilities**:- Address inquiries and resolve issues related to product details, order processing, and follow-ups.- Maintain a high level of professionalism and build strong relationships with clients.- Ensure accurate documentation and reporting of customer interactions.- Collaborate with internal teams to...
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Customer Service Representative
hace 4 días
Tijuana, México North American Production Sharing A tiempo completo**Customer Service Representative** **Responsibilities**: - Address inquiries and resolve issues related to product details, order processing, and follow-ups. - Maintain a high level of professionalism and build strong relationships with clients. - Ensure accurate documentation and reporting of customer interactions. - Collaborate with internal teams to...
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Customer Service Representative
hace 2 semanas
Tijuana, México GRUPO WELCOME A tiempo completo**GRUPO WELCOME EMPRESA LIDER EN RECURSOS HUMANOS SOLICITA****CUSTOMER SERVICE REPRESENTATIVE****Requisitos**:**INGLES AVANZADO****EXPERIENCIA: 2-5 AÑOS DE EXPERIENCIA EN CUSTOMER SERVICE EN MAQUILADORA, O EN EL GIRO INDUSTRIAL****MANEJO DE OFFICE**ZONA DE TRABAJO: OTAYDISPONIBILIDAD INMEDIATA PARA TRABAJARESCOLARIDAD: LICENCIATURA E INGENIERIA...
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Customer Service Representative
hace 1 semana
Tijuana, México Integon Service Co. A tiempo completoJob Summary: This position is responsible for handling moderate to complex inquiries, addresses various types of policies and billing inquiries from internal or external customers in an efficient, professional and accurate manner and resolving service concerns while documenting customer requests, and completing changes to policies. Service to customers may...
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Customer Service Representative
hace 4 semanas
Tijuana, México Uline A tiempo completo**Customer Service Representative****Pay from $32,000 pesos per month to $34,400 pesos per month****Mexicali Branch**-- **Carr.Mexicali - Aeropuerto KM 17, Int Blvd Nicaragua #800**- **Complejo Tecnológico Nicoya**- **Mexicali, B.C. Mexico *******- Customer Service is the heartbeat of Uline!As a Customer Service Representative, you'll dig into order details...
