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Guadalajara, México Jade Global A tiempo completo

Technical Lead in platform development ServiceNow CSM modules along- Leading a team of other ServiceNow developers/administrators, guiding and mentoring junior team members, and developing solutions across the full suite of ServiceNow offerings: CSM, Custom Apps, IT Asset Management (HAM, SAM), IT Service Management (ITSM Pro), IT Operations Management (ITOM Pro & CMDB),- Strategizing, planning, and implementing solutions for new features, capabilities, and system integrations with ServiceNow to address key user and/or system requirements.- Following leading/best practices for configuring, enhancing, and maintaining ServiceNow platform implementations across multiple ServiceNow modules including Human Resources Service Deliver (HRSD), Customer Service Management (CSM) IT Asset Management, IT Service Management (ITSM Pro), IT Operations Management (ITOM Pro & CMDB),- Developing solutions across the ServiceNow platform to utilize automation and integration capabilities of ServiceNow, focused on leveraging business services using out of the box capabilities.- Manage work queues for multiple clients, ensure work is well defined and scoped, and assigned to ServiceNow Technical Consultants for development- Lead weekly meetings with clients to discuss their needs and ensure current work assigned to team is progressing- Present, educate and persuade clients on best practices as it pertains to their ServiceNow environment- Coordinate with Subject Matter Experts for requests from clients when needed- Develop and execute ServiceNow roadmaps as defined and approved by the platform owner.- Document development, configuration and technical details & prepare training material

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