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hace 2 semanas

Chihuahua, México AutoZone A tiempo completo

**SUMMARY****RESPONSIBILITIES**Regularly maintains, upgrades and supports existing systems to ensure operational stability for business groups.- Understands new and existing system requirements and installs and configures the necessary hardware and equipment infrastructure to meet these requirements.- Monitors health of hardware and software systems to ensure that established SLAs are met.- Increases knowledge of AutoZone systems. Keeps abreast of all innovations and changes to AutoZone systems to ensure the ability to use the appropriate tools and training to provide quality support.- Provides training on systems to maximize operator efficiency and increase speed and accuracy of customer service.- Provides customer support by answering business partner questions and maintaining a presence at a customer point of contact.- Performs functional/technical requirements gathering, documentation, estimation, planning and project management on small projects or portions of large projects.**REQUIREMENTS**Level of formal education: A high school diploma or equivalent (G.E.D.), may include specialized or vocational courses.- Area of study: Computer Science Systems Engineering or related field- Years of experience: One to two years.- Type of experience: Experience based on consistently demonstrated capabilities.- Special certifications or technical skills:- Knowledge of MS Office.- Novice functional and/or business knowledge.- Technical skills may include experience with one or more of:- Operative Systems (UNIX, Linux, Windows)- Programming Languages (Java, C, C++, others)- Databases (Informix, Greenplum, Hadoop, Oracle, PostgreSQL, DB2/SQL,)- Networking (TCP/IP, Networking, LAN administration,- Data analysis,- Computer operations or customer service.- Basic problem solving, relevant domain and analytical skills.- Functional/technical requirements gathering and documentation.- Small project management - estimating, planning, controlling, and execution.- May require supervision in order to complete tasks.- Other/preferred: English

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