Instructional Designer

If you have a passion for learning, designing, helping people improve and perform, and world-class customer service and sales, we encourage you to apply. Our team celebrates differences as innovation starts with inclusion**RESPONSIBILITIES**- Design and develop new and maintain existing learning material based on business priorities (instructor-led, eLearning, micro-learning, video-based learning, standard operating procedures, simulations, job aids, role plays, and blended approaches):- Participate in ongoing design plan alignment discussions with manager and other IDs to review status and priorities- Plan and create effective learning material utilizing the SAM and ADDIE Model- Develop presentations and design plans to support new content development, re-design, or maintenance for existing content, ensuring internal stakeholder alignment to scope and timeframes- Create supporting voiceover audio files using both self-recorded audio and available AI-based audio tool- Develop learning assessments, quizzes, proficiency tests, or knowledge checks- Update and manage closed captioning transcripts for video-based learning content- Implement required content changes and perform administrative tasks within our LMS- Consult with global stakeholders and SMEs to identify training needs- Utilize project management tools to coordinate individual tasks and subtasks and provide project progress regularly- Manage the deployment, communication, and completion tracking of mandatory training- Keep current on learning and development trends to ensure the organization is taking advantage of the latest techniques and technologies- Protect, secure, and ensure proper handling of all confidential data**What your background should look like**:- Minimum of 1 -3 years of experience as an Instructional Designer, Content Developer, or Content Manager (or similar role)- Bachelor’s or master’s degree with major coursework in Instructional Design or Training and Development- Understanding of content management and online learning platforms experience- Experience with tools such as an LMS, Articulate Rise and Storyline, Adobe Premiere Rush, Adobe Photoshop, Audacity, SnagIt, or Vyond- Strong written & verbal communication skills- Excellent project management and presentation skills that establish trust, credibility, and respect- Relationship management skills including a tactful, diplomatic approach- Advanced experience with Microsoft Office Suite (Word, Excel, PowerPoint), plus experience with TEAMS and SharePoint- Ability to understand and translate technical business requirements into easily understood concepts for learners- Respond to internal Customer needs and effectively prioritize to ensure successful outcomes in a fast-paced business environment- Ability to influence or motivate internal SMEs to ensure deadlines are met- Ability to work a flexible shift based upon business needs to accommodate global meetings usually with significant advance notice**PREFERRED**- Prior sales/service experience and experience developing learning solutions in a corporate environment with tools such as SAP, Salesforce, and/or Genesys.- ASTD or other certifications in instructional design**MOTIVATIONAL/CULTURAL FIT**- Innovator, problem solver with a passion for learning & evolving technology solutions- Results-driven with ability to meet deadlines without sacrificing quality- Self-starter with the ability to work independently & collaborate with diverse colleagues across a global team and network- Instilling a perpetual learner and growth mindset through role modeling these characteristics every day**Competencies**:- Values: Integrity, Accountability, Inclusion, Innovation, Teamwork