Bilingual Crc Representative

hace 2 semanas

León, México Percepta International A tiempo completo

Bilingual CRC RepresentativeMX-GTO-Leon**Description**:**Job description**:At Percepta, we bring first-class service across each market we support. As a **Bilingual Customer Service Agent (English/Spanish)**working remote you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.**What You’ll Be Doing****During a Typical Day, You’ll**- Provide effective and efficient customer solutions to incoming customer inquiries and concerns regarding auto products, services, etc- Meet or exceed monthly Call Center Performance objectives including call quality and performance objectives.- Accurately complete appropriate documentation for each transaction- Handle various customer contact mediums.**What You Bring to the Role**1 -2 years of customer service experience, preferably in a contact center operations environmentPrior knowledge/experience in automotive industry an asset.English at 90% is must.Strong written and oral communication skills.Excellent spelling, articulate, tone sensitive.Proactive listener / reader.Demonstrated skills in customer escalation, overcoming objections, conflict resolution and negotiation. Sales oriented and ability to close sales opportunities.Living in Leon or Mexico City**What You Can Expect**$60 hourlyRemote workLoyalty Bonus (as of the second year worked)12 days of vacationVacation Bonus (25% - 1st year; 50% - successive years)Christmas Bonus (15 days)Restaurant Card (after 90 days of employment)Life Insurance (24 months of salary)Training and Development opportunities(Percepta College)Award-winningEmployee Reward Program (Perci PerksEmployee Referral Program ($10,000 MXN after 90 days of employment)Employee Discount**About Percepta**Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.Our values are the heartbeat of our organization, and we live, breathe, and play by them every day. As a Percepta team member, you can expect**:Culture of Service** - to be treated like you are the customer from day one**Teamwork**- belonging to a supportive family team environment that encourages growth, fosters trust and open communication and acknowledges the value of your contributions**Respect**- a team that is accountable, dependable, and gives you their full attention**Proactive**- to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization**Career Growth** - lots of learning opportunities for aspiring minds**Diversity** - be a part of our growing diverse and community-minded organization that is all about having fun**Competitive Compensation** - we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness

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