Jr. Helpdesk Support Technician

Porch Group is a vertical software company reinventing the home services and insurance industries. Through our family of technology, SaaS, and Insurance companies we are able to offer innovative software and service solutions to more than 28,500 companies, and 350,000 policyholders across the country.Our mission is to completely transform the way people buy, sell, move, and manage their homes throughout their home journey. Sure, it's a tall order to transform a $320 billion industry, but we're already well on our way. Since we were founded in 2012, we've stuck to our values and our commitment to foster a "No Jerks, No Egos" culture, which is a big reason we've gone from a scrappy startup to a Nasdaq-listed company and the industry-leading partner for the home in less than eight years.At Porch Group, no two days will ever be the same and you'll have the opportunity to help solve big problems, with a refreshing balance of team support and ownership of your work.( **Note **) This is a **100% home office** opportunity and **100% ENGLISH **job. The competition for our remote roles is high, so please take into account that a** complete and well-written CV** could help you cut the line to an interview much faster We recommend using a free tool such as resume.io to make sure your resume shines above all othersPorch Group is a family of technology and SaaS companies that offer innovative software and service solutions to more than 20,000 companies across the country.Our mission is to completely transform the way people buy, sell, move, and manage their homes throughout their home journey. Sure, it's a tall order to transform a $320 billion industry, but we're already well on our way. Since we were founded in 2013, we've stuck to our values and our commitment to foster a "No Jerks, No Egos" culture, which is a big reason we've gone from a scrappy startup to a Nasdaq-listed company and the industry-leading partner for the home in less than eight years.At Porch, no two days will ever be the same and you'll have the opportunity to help solve big problems, with a refreshing balance of team support and ownership of your work.The future is bright for the Porch Group, and we'd love for you to be a part of it, as our **Jr. Helpdesk Support Technician.****WHAT YOU WILL DO**:- Provide end-user support for Windows/Mac computers in a distributed environment across North America- Identify and suggest improvements on procedures.- Effectively escalate technical issues to higher tiers.- Follow policies and procedures, to ensure all supported IT equipment is meeting business requirements and operating at peak performance.- Adhere to all security processes and procedures.- Determine the best solution based on the issue and details provided by customers- Perform remote troubleshooting through diagnostic techniques and asking pertinent questions- Clearly document issue description, troubleshooting steps and resolution details in each support ticket**WHAT TO EXPECT**:- **Quick recruitment process** through video calls.- **Pay**:an attractive USD base pay rate per hour.- **Training**:paid initial training, as well as on-going training to help you develop in your role and career.- **Career path**: this is only the beginning We offer real opportunities for career growth as our team keeps on growing- **Support**:You're working from home but not alone Your team is available in real-time to help you be successful- **Work/Life Balance**:This is a 100% remote job which means no more time wasted in traffic Spend more time at home, where your family needs you**WHAT YOU BRING**:- Excellent customer service skills- Proficiency in English and Spanish Helpful- A positive, collaborative attitude and the ability to work independently with mínimal supervision- Highly motivated and performance driven work ethic- 1+ years of experience in related field.- Knowledge of MS Windows and/or Mac OS X operating systems.- Ability to learn new technologies and adapt to a fast-moving and changing environment- Experience with Microsoft Office 365, Azure Active Directory, and Google Workspaces is highly desired- Proven experience as a help desk technician or other customer support role- Ability and energy to work on multiple concurrent projects and switch focus as necessary- Familiarity with the fundamentals of IP Addressing, DHCP, DNS, and basic routing skills- **Workspace**:A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload.**#LI-FQ1****What's next?**Porch is committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and