Workforce Management Specialist Iv
hace 3 semanas
**About the Role**:The Workforce Management Forecast Process Analyst will work with the Regional Workforce Management team to focus on operational excellence across our BPO and internal Centers of Excellence network. This is an opportunity to help build the WFM process from the ground up, and dig deep into the captivating and sophisticated field of Uber support.The Uber Workforce Management organization is a centralized, global team and offers many exciting career opportunities around the world**What You'll Do**:- Complete core work and processes for workforce management operational excellence;- Perform analysis on historical contact volume and AHT data to ensure emerging trends are captured;- Build reporting;- Lead messaging and back office queues;- Perform project and process audits to ensure consistency within the region;- Complete agreed process to ensure service delivery;- Provide analysis to improve service levels and efficiency;- Perform modifications and improvements on existing reports based on evolving business requirements;- Basic project and stakeholder management;**What You'll Need**:- 2+ years work experience in Business Analytics, WFM, Capacity Planning or Business Process;- Experienced with Google Sheets/Excel, plenty of experience working with data;- Experience in working with Google Sheets/Excel;- Advanced English proficiency;- Outstanding written and verbal communication;- Excellent organization skills;- Collaborator within your team, as well as externally; you are a big thinker and never view problems that arise as microscopic, but rather take a step back to make decisions that are in the best interest of the COE, Uber, and our community- You are a resourceful go-getter, always willing to take initiative and address something hands-on, you persevere when others give up;- Optimistic leadership: you are passionate about making magic for our Community. You realize the vital role that staffing plays in appropriately encouraging positive experiences with our riders and driver partners, allowing for positive support experiences every time, all the time;At Uber, we reimagine the way the world moves for the better. The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on. We’ve grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere.We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
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Workforce Management Specialist
hace 4 semanas
Ciudad de México arrivia A tiempo completo**About This Job**:The Workforce Management Specialist will provide operational support for inbound sales, outbound sales, customer service, and omni-channel functions. This includes the real time monitoring of queues, creating department shift bids to ensure we always have the proper coverage, intraday performance reporting and analysis. This role plays a...
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Workforce Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Remotics A tiempo completois a leading remote driving nearshoring company based in Mexico that provides services to US companies. By leveraging our experience, scalability, and robust infrastructure, we enable our clients to create reliable and cost-effective operations for autonomous delivery robots and remote vehicle platforms. Our infrastructure features redundant connectivity,...
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Workforce Management Supervisor
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Ciudad de México Seguros confie A tiempo completo**Workforce Management Supervisor** The WFM supervisor is responsible for overseeing the WFM team; responsible for forecasting, planning and real time resource management across all Operations, Sales and Bluefire. This individual establishes and maintains effective relationships with internal and external customers/partners including but not limited to...
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Workforce Management Analyst
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Ciudad de México PayPal A tiempo completoAt PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. Job...
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Ciudad de México Tential Solutions A tiempo completoTential is a leading company committed to innovation and the professional growth of its team members. We offer a collaborative work environment and development opportunities to help you reach your full potential. Location: Santa Fe Cuajimalpa, Cuajimalpa de Morelos, Mexico City. We are currently looking for a Real-Time Analyst. Location: Santa Fe , CMX...
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FBS Workforce Specialist I
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Ciudad de México, Ciudad de México Capgemini A tiempo completoOur Client is one of the United States' largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and...
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Auxiliar Capturista de Recursos Humanos
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Auxiliar Contable
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Hr Operations Specialist Iv
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Naucalpan de Juárez, México Mccormick &Amp;Amp; Company A tiempo completoAbout McCormickYou may know McCormick as a leader in herbs, spices, seasonings, and condiments – and we're only getting started.At McCormick, we're always looking for new people to bring their unique flavor to our team.McCormick employees – all 14,000 of us across the world – are what makes this company a great place to work.Position: HR Operations...
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Ciudad Juarez, México WORKFORCE MANAGEMENT A tiempo completo**WORKFORCE MANAGEMENT****Solicita**:**Auxiliar Contratación****Descripción y Requisitos****Requisitos**- Carrera terminada ó trunca- Experiência en contratación y selección de personal- Manejo de formatos y su llenado- Manejo de inducciones a nuevos ingresos- Disponibilidad de horario- Manejo de paquetería MS Office- Proactiva y con iniciativa-...
