Account Operations Manager

Account Operations Manager - AMS East/Canada - Expert LevelThis role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.Global Operations prioritizes putting customers and partners first by developing the workforce of the future. This involves strategic, inclusive, and collaborative working culture. At our core, we strive to uphold HPE’s values - to partner, innovate and act - we are an organization that plan, source, and provide quality customer and partner experiences.The AOM is the customer advocate and single point of sales support accountability and execution for identified strategic customers. Looking for a proactive, organized, oriented to detail, strategist & analytical person with a customer first mindset to support AMS East-Canada premium accounts.As an extension of the account team, the AOM´s primary function is to be the single point of accountability for proactive end-to end sales and customer support functions. AOM engages with customer, account team, partner and all other HPE functions to ensure sales efficiency and overall customer experience. AOM is the customer´s advocate to run operations smoothly, remove roadblocks with an innovative and "think out of the box" mindset, proactivity is a must.Manages the end-to-end operational business relationship for customer and partner accounts. Acts as the single point of sales operations accountability and execution for assigned clients and accounts. Reviews agreements and contracts and implements appropriate sales operations processes and solutions to drive operational results and optimize the customer and partner experience. Identifies sales enablement opportunities and develops action plans & processes to proactively address dissatisfaction drivers for customers and partners. May identify areas of opportunity for additional services, product, revenue and order growth on accounts and communicate to sales/partner representative for action.**How you'll make your mark**:- Manages the operational business relationship of large accounts, often with global/regional reach; serves on account team, providing operational perspectives.- Plans and leads business analyses and provides recommendations to sales teams and business units.- Acts as a point of escalation and collaborates with other functions to drive resolution of operational issues of high complexity, in support of the customer/partner requirements.- Represents the customer/partner needs and provides business requirements to projects of high complexity, and conducts post-project evaluations.- Prepares and runs operational performance reviews with the customer/partner and drives improvement plans.- Consults and advises on operational matters of high complexity to internal clients up to the Director level.- Proactively communicates operational process changes to customers/partners and internal clients; drives the implementation phase.- Feel comfortable with ambiguity and be a self-learner.**About you**:- First-level university degree or equivalent experience; advanced university degree preferred.- Typically 4-6 years of related experience, preferably in supply chain, customer service, procurement, customer operations, customer facing, customer experience, escalation management, business acumen, presentation skills.- Typically 1-2 years of experience supporting large accounts.- Attention to detail, organized, self driven- Excellent communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required.- Developing consulting, negotiation and influence skills.- Solid understanding of core company businesses and the revenue cycle.- Superior research and analytical skills.- Good knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint.- Demonstrated project management skills such as planning, execution and implementation.- Proven ability to collaborate and network with other groups and functions to reach business objectives, in support of the customer/partner requirements.- Proven ability to establish and maintain good relationships with external customers/partners on peer level and one level above- Basic financial and business acumen.- Ability to identify and implement customer-specific process improvements.- Critical and analytical thinking.- Software experience: OSV, SAP, S4/HANNA, advanced level of excel. (plus)- Project management experience preferred.**We offer**:- A competitive salary and extensive social benefits- Diverse and dynamic work environment- Work-life balance and support for career development- An amazing life inside the element Want to know more about it?Then let’s stay connectedHPE is an Equal Employm