IT Service Management Specialist
hace 7 días
In 2021, MAHLE with its more than 71,000 employees, generated sales of around EUR 11 billion and with its 160 locations, including 12 large research and development centers, is represented in more than 30 countries. Come join our team at MAHLE #StrongerTogether- Responsible for the implementation of all IT Service Management processes within the Service Tower assigned. The role will also collaborate with multiple IT and Business teams, to ensure that Service Catalogs, policies, and procedures related to new or existing services are up to date and of the highest quality.- Your Role & Responsibilities:- Responsible for driving and managing Incident Management; Problem Management; Change Management; Asset/CMDB Management; Knowledge Management, Service Continuity (including DR and BCP) and Event Management.- Responsible of promoting a culture of Continual Service Improvement.- Responsible of the transition of any IT Service is done according to customer expectations and without negative impact to the business.- Responsible of Designing and delivering management and operational reports related to Service Level Agreements (SLAs), Critical Success Factors (CSFs) and Key Performance Indicators (KPIs) for ITIL processes at regular intervals.- Responsible of scheduling and conducting regular business and service performance reviews and documents progress of actions.- Collaboration with multiple IT teams to ensure IT Service Operation efficiencies are met.- Responsible of Creating and maintain a Continual Service Improvement register to investigate opportunities that arise from Incident Management, Request Fulfillment, Change Management, Problem Management and Customer Request.- Responsible for regular Service Level achievements reviews with Stakeholders.- Service Single Point of Contact for key stakeholders and team assigned.- Responsible to collaborate and support the generation of new IT Processes and procedures.- Responsible to coordinate and record Service Management activities to ensure the progress is visible and OnTrack.Your Skills & Strengths:- Academic background: Computer Science (DBW, FH, Uni) or similar studies.- Language skills: Fluent in English, additional languages are welcome.- Professional experience: > 1.5 years.- Good knowledge in technical problem-solving techniques.- Knowledge and good understanding of ITIL Foundations (v3 or v4) - Certification is a plus, other ITIL modules are welcome.- Lean Six Sigma understanding, certification is a plus.- LEAN methodology background.- Team player.- Effective Communication.- Personal accountability & commitment to achieve.- Performance Management (Target oriented).- Customer Oriented.**Do you have any questions?**Facts about the job**Entry level**:- Experienced hires**Part- / Full-time**:- Full Time**Functional area**:- IT**Location**:Monterrey, MX**Company**:MAHLE Shared Services Mexico S. de R.L. de C.V.Your future at MAHLEAs a team player and someone who thinks ahead, you can deploy all your skills with us. In cooperation with colleagues from different countries and areas, you contribute in designing the mobility of the future. When selecting MAHLE, you choose trend-setting technologies and strategies. Are you interested in working with us and developing efficient and environmentally-friendly solutions, optimising existing products, and turning innovative ideas into reality? Then MAHLE is the right address for you.Shape the future with us.
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