Service Management Specialist Ssr
hace 10 horas
Deintec es una sólida empresa en el giro de Tecnología de Información con 16 años de experiência, gestionamos proyectos software y web para diferentes industrias entre ellas del giro de Seguros, Financiero, Retail, TI, proveemos de soluciones integrales para nuestros diferentes clientes. Estamos en búsqueda de Analista en Service Management Specialist SSR.
The Service Portfolio Analyst acts as Subject Matter Expert (SME) on GES Service Catalog provided in a global and cross-tower organization, ensures that Finance, Accounting and HR Services are well structured and clearly defined to ensure adequate communication amongst service delivery organizations and stakeholders.
- Develop and maintain the services and offering within the GES Service Catalog.
- Ensure that services are meeting business expectations.
- Lead and drive all Continual Service Improvements enhancements to the SPM process and align with Service Now implementations.
- Works with Key Stakeholders (VCoEs, BRMs, GPOs) to ensure Services are aligned to business requirements.
**Requirements**:
- Bachelor's Degree in Computer Science, Business or related.
- Experienced in definition of business Services and technology.
- ITIL foundation (v3/v4) required.
- Strong verbal/ written communication, with the ability to interact with all levels of responsibility and authority.
- Ability to prioritize the development of high-performance teams driven by customer service and teamwork.
Tipo de puesto: Por obra o tiempo determinado, Por temporada
Duración del contrato: 6 meses
Salario: $25,000.00 - $26,000.00 al mes
Horario:
- Lunes a viernes
Idioma:
- Inglés (Obligatorio)
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