Product Business Partner

hace 2 meses

distrito federal, México AXA A tiempo completo

About AXA Group Operations
Under the leadership of the Group COO & CEO of AXA GO, AXA Group Operations covers the following divisions:

  • Group CIO
  • Group Technology Operations
  • Group Security
  • Group Emerging Data & Technology
  • Group Procurement & Sourcing
  • Group Operations Transformation
  • Strategic Programs, Group Operations Finance
  • GO General Secretary and Risks
  • AXA GO BO (legal entity: AXA Business Services)

AXA Group Operations operates across more than 15 countries and comprises around 7000 staff members.

Role Purpose
Relationship Management

  • Ensures a close relationship management with Product teams and Entities, focused on Product specificities and serves as a key contact for GO product teams.
  • Regularly collects customer requirements and feedback to ensure improvement and contribute to product roadmap.
  • Collaborate with the product development teams to bring business requirements of the Entities.
  • In synchronization with the Account Manager, manage and follow up product related escalations by the local Entities in collaboration with the Product and Service Delivery and Service Management teams.
  • Provide advisory & consulting (Contribution/Help on program/project/issues).

Product lifecycle contribution – local context

  • From a product perspective, understand the GO & Entity Tech, Data and Security Program strategy & Product Family roadmaps and how this translates into local context.
  • Contribute to identify interdependencies within GO programs, GO / Business projects, and Product Families and feed into the Product lifecycle process.
  • In collaboration with Product teams and Account Managers, promote GO Products in the Entities and support the Product adoption, de-commissioning and refresh where needed.
  • Support GO / Entity’s Product technical debt management and escalate where needed.
  • Help Entities to understand Product licenses coverage and licenses models.
  • Support and explain non-functional aspects such as contractual management, target operating models, service levels and compliance requirements.

Volume and Price item activities

  • Support the Account Manager in the Product volume alignment processes.
  • Work with the Product teams to undertake a volume trend analysis and ensure a sanity check of the data.
  • Support Product Team(s), Finance and Account Manager with the explanation of products price items.

Leadership Capabilities
Business and functional skills

  • Strong knowledge of specific Product family GO strategy, Tech and Data roadmap, objectives, organisation and policies.
  • Deep understanding of the AXA GO Product catalogue.
  • Good understanding of insurance business needs/challenges of the Opco.
  • Client focused and service minded with strong business & commercial thinking.
  • Understanding of local regulation and imperatives on Risk and Control, Legal and Governance, Compliance and Data Privacy regulations.
  • Understanding of the Product pricing model.
  • Strong understanding of GO Operations activities project/program delivery.

Interpersonal skills

  • Excellent communication skills, with the ability to build trustful relationships at all levels.
  • Excellent listening and strong communication and presentation skills.
  • Very strong collaboration skills.
  • Capacity to speak up assertively.
  • Strong team player, including ability to work in multi-cultural teams.
  • High motivation and ability to work under pressure and autonomously.
  • Excellent English communication level.

Leadership skills

  • Proven capacity to lead the change in a context of transformation.
  • Capacity to take ownership towards concrete results.
  • High level of personal accountability and strong commitment.

Strategic Vision

  • Effectively communicates the GO vision & goals regarding Product families.

Education & Experience

  • Strong IT background.
  • Experience of working in a complex global Organization.
  • Good understanding of Group Operations Governance.
  • Good understanding of GO financial, project and product processes.
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