P2P Business Partner US
hace 2 días
Job Description Summary
The Procure-to-Pay (P2P) Business Partner is a core and strategic individual contributor role that is responsible for the operational oversight within the P2P Service Delivery model. The P2P Business Partner acts as a subject matter expert and key business liaison to drive compliant and effective business processes.
The P2P Business Partner collaborates with Global Process Owners, the Accounts Payable outsourced service provider (TCS), spokes, internal stakeholders, and process end users to drive and ensure operational excellence and continuous improvement initiatives.
The P2P Business Partner is also accountable for maintaining an adequate control environment and compliance with the P2P NFCM framework.
Job Description
Major Accountabilities
Performance Management and Service Delivery:
Ensures service and operational delivery with best-in-class performance in adherence to Finance Core with a clear customer service mindset.
Stakeholder Management and Customer Satisfaction:
Partners with internal customers, process end users, and the Accounts Payable outsourced service provider (TCS) to ensure customer satisfaction and excellent end user experience. Fosters a balance between customer centric service delivery and core process compliance. Maximizes business value by enabling and supporting business needs.
Technical:
The P2P BP is required to be a process subject matter expert including a comprehensive understanding of the P2P system landscape and end-to-end process. Ensures quality, accuracy, and effectiveness of processes and system portfolio. Secures the company’s assets by ensuring the execution of compliant operations and NFCM/SOX controls, providing accurate financial information and timely reporting to management. Identifies continuous improvement initiatives including potential system enhancements.
Project Management:
Demonstrates experience in planning and leading projects utilizing project management techniques, with strong interpersonal skills and understanding of technical requirements. Ensures learnings and best practice sharing across the overall Global P2P organization. Drives and actively supports the implementation of P2P systems and LDC strategy.
Communication and Collaboration:
Effectively communicates with internal peers, teammates, Internal/External Customers regarding daily operations and short-term/long-term strategies. Role models effective communication, objective listening, problem solving and conflict management. Has the ability to coach themselves and others through change. Uses various forums to engage and solicit constructive feedback. Displays the ability to transform feedback into efficiencies and knowledge. In partnership with teammates, ensures full coordination and optimization of services provided by L2 teams.
Key Performance Indicators:
- Business compliance to core process
- Global P2P key performance indicators
- Outcome of continuous improvement projects based on process and operational needs
- Increased system efficiency
- Improved KPIs where business non-compliance is identified as a root cause
- Customer satisfaction
- Internal and external audit reviews/ratings
Experience: 8+ years of work experience.
Competencies:
- Previous Management Role in Finance, Accounts Payable, and/or Procurement Function
- Seasoned Experience with Ariba/SAP/BI or similar systems
- Seasoned Experience in Project Management and Process Improvements
- Seasoned Experience in managing remote 3rd party supplier relationships
- Previous Experience with Reporting and Analysis
- Previous Experience dealing with internal and external auditors
- Experience with SOX and control matrices
- Strong Change Management Skills and Flexibility
- Strong Communication in English, Facilitation and interpersonal skills
- Strong Customer Service experience
- Strong knowledge and/or experience within an empowering/self-direct environment
- Demonstrated ability to work with international colleagues
- Demonstrated ability to resolve problems and conflicts across matrix organizations
- Ability to coach and provide constructive feedback
Desired:
CPA and/or MBA
Skills Desired:
- Ability To Influence Key Stakeholders
- Building Effective Teams
- Critical Thinking
- Effective Communications
- Financial Accounting
- Financial And Management Reporting
- People Development
- Process Optimization
- Resource Allocation
- Understanding Value Drivers
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