Gerente de Operaciones de Ventas

Job Title: Sales Operations Manager.Location: Ciudad Juarez, Chihuahua, Mexico.Company: Braun Tek Mexico (a subsidiary of Dieter-Braun, part of Braun Connectivity Group, headquartered in Bayreuth, Germany)Industry: Cable assemblies and harness manufacturing - Industrial & Automotive focusCompensation: Competitive base salary + performance bonus + benefits in accordance with the law and medical insurance)Reports to: President BCS Group AmericasDepartment: SalesAbout Us:Braun Connectivity Solutions Group is a specialist for customized cable assemblies, connector systems and heat sinks. We offer the flexibility of a medium-sized company with short decision-making paths, combined with global presence of sales and production sites.Role Summary:We are seeking a Sales Operations Manager to build and lead our Inside Sales and Customer Service functions from the ground up. This is a pivotal new role in our company, aimed at transforming a reactive, transactional support group into a proactive, customer-focused team that enhances the sales engine. You will define scalable processes, build the right capabilities, and instill a commercial mindset across a currently operationally-focused group.Key Responsibilities:- Team Leadership & Development- Build, coach, and manage a team of Inside Sales and Customer Service representatives.- Assess current team capabilities; identify gaps and create individual development plans.- Instill a customer-first and sales-supportive culture.- Define clear KPIs and performance management routines.- Process Design & Execution- Define and implement streamlined, scalable workflows for: Quote preparation, Order intake andfollow-up, Lead management, Customer communication and issue resolution- Establish service-level agreements (SLAs) for internal responsiveness and customer interactions.- Lead adoption of CRM and ERP systems to support transparency and efficiency.- Inside Sales Operations- Support the front-line sales team by managing quote turnaround and proposal consistency.- Drive qualification and prioritization of inbound requests and leads.- Collaborate with Product Management, Engineering, and Production for accurate and timely responses.- Monitor funnel health and identify bottlenecks or breakdowns.- Customer Service Operations- Elevate the customer experience by ensuring professional and timely responses to inquiries, orders, complaints, and post-sales support.- Build metrics for customer satisfaction, order accuracy, and resolution times.- Manage key customer accounts for service excellence in coordination with account managers.- Cross-Functional Collaboration- Act as the operational bridge between Sales, Engineering, Manufacturing, and Logistics.- Ensure the team understands how their performance impacts sales outcomes and customer relationships.- Support Sales Leadership in preparing dashboards, forecasts, and reports.Your Profile:- 5+ years of experience in Sales Operations, Inside Sales, or Customer Service leadership—preferably in industrial/B2B manufacturing.- Demonstrated ability to transform or build teams.- Process-oriented with proven experience in mapping, designing, and implementing scalable workflows.- Strong understanding of commercial sales cycles and customer engagement best practices.- Solid experience working with ERP and CRM systems.- Hands-on leadership style with high accountability and follow-through.Nice to Have:- Familiarity with connectors, harnesses, or technical industrial products.- Experience in a company transitioning from operational to customer- and sales-driven culture.- Lean or continuous improvement background.What We Offer:- Strategic role in a company on the move- Autonomy and space to make things happen- Career growth opportunities within an international group- Competitive compensation (base + variable)- Benefits in excess of those established by law and medical expense insurance.Tipo de puesto: Tiempo completoSueldo: A partir de $1,726.64 a la semanaBeneficios:- Aumentos salariales- Estacionamiento de la empresa- Seguro de gastos médicos- Servicio de comedor con descuento- Vacaciones adicionales o permisos con goce de sueldo- Vales de despensaTipo de jornada:- Turno de 8 horas- Turno matutinoEscolaridad:- Licenciatura terminada (Deseable)Experiência:- Ventas: 5 años (Deseable)Lugar de trabajo: Empleo presencial