Sr Representative, Customer Service
hace 2 semanas
**CUSTOMER SERVICE REPRESENTATIVE SENIOR**The Customer Service Representative Sr is the primary point of contact for an assigned group of customer accounts. The purpose of the Customer Service Sr function is to serve as the face to the customer providing value added services that grow our business. Individuals in this position respond to and manage internal and external customer requests, orders, concerns, suggestions and complaints. Internally, the CSR interacts, gathers information and coordinates related activities with sales staff, production planning, logistics, technical services and external vendors. The majority of contacts are customers, although there is frequent contact with a supervisor to obtain advice or additional authority to resolve issues. The CSR Sr must support and participate in Lean Six Sigma initiatives and must take responsibility to continually develop and use sound judgment in decision making and problem solving. As representatives of Avient, individuals in this position are required to follow and communicate Avient business practices to customers and demonstrate the Avient Code of Conduct, ethics and values on a daily basis. Avient and customer information must be kept appropriately confidential.**EDUCATION**- Degree Business Administration, International Business or similar- **_Fluent English_****EXPERIENCE**Providing customer service by product and service information; resolving product and service problems (2-3 years)**PROFESSIONAL SKILLS**- Product Knowledge- Order Management- Customer Service- Account Management- **_Working knowledge of MS Windows, RP Oracle or SAP_****PERSONAL SKILLS**- Time/Priority Management- Conflict Resolution Skills- Stress Management- Work on Team- Self Motivated- Attention to details- Analytical Skills- Ability to Multitask**MAIN ACTIVITIES**:- Provide customer focused service to assigned accounts.- Respond to and manage customer orders from order entry to delivery and invoicing.- Communicate effectively over the phone and electronically.- Use a variety of systems to enter and complete transactions.- Understand customers’ business operations and their needs.- Understand our products and services from a technical perspective and those of competitors.- Key inside contact for specific customer/seller base.- Process incoming orders, confirm pricing and availability of product.- Advise customers of order status.- Provide relevant customer information to other departments: forecasts, personnel changes, address changes, receiving schedules, etc.- Timely and accurate administration of sales orders, customer complaints, material returns and credits.- Answer price and availability questions.- Respond to customer literature requests for MSDS, Certifications.- Use system reports and inquiries to drive activities that ensure superior customer service.- Process new customer/update requests.- Provide market or account intelligence gained through customer contact.- Participate in customer calls and visits with sellers.- Proactive communication with product supply reps and shipping department of any order changes customer initiates.
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Senior Customer Service Representative
hace 2 semanas
Saltillo, México Suministro A tiempo completoAbout the RoleWe are seeking a highly motivated and experienced Sr Representative, Customer Service to join our team in the Non-Durable Goods Manufacturing industry.As a Sr Representative, Customer Service, you will be responsible for providing exceptional customer service to our clients and ensuring their satisfaction.You will be the first point of contact...
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Bilingual Senior Customer Service Specialist
hace 2 semanas
Saltillo, México Formerra, Llc. A tiempo completoA leading distributor of engineered materials is seeking an experienced Sr Representative, Customer Service in Saltillo, Mexico.This hybrid role focuses on providing exceptional customer service and maintaining strong client relationships.Ideal candidates will have a Bachelor's degree, 3+ years in customer service, and excellent communication...
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Senior Customer Service Specialist Hybrid
hace 2 semanas
Saltillo, México Suministro A tiempo completoA manufacturing company in Saltillo, Coahuila is seeking an experienced Sr Representative, Customer Service.This hybrid role emphasizes exceptional customer service, maintaining strong customer relationships, and timely resolution of inquiries.Candidates should have a Bachelor's in Business Administration, 3+ years in customer service, and be proficient in...
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Customer Service Representative
hace 2 semanas
Saltillo, México Ventus Global Logistics A tiempo completo**AGENCIA ADUANAL SOLICITA**:**CUSTOMER SERVICE REPRESENTATIVE**Realización de pedimentos, virtuales, definitivos y temporales.Conocimiento de validación y pago de los mismos.Facilidad de palabra.Disponibilidad de tiempoExperiência mínima 1 año en Agencia AduanalLic en Comercio Exterior, o carrera a finTipo de puesto: Tiempo completoTipo de puesto:...
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Customer Service Representative
hace 7 días
Saltillo, México VENTUS GLOBAL LOGISTICS A tiempo completoAGENCIA ADUANA solicita:**CUSTOMER SERVICE REPRESENTATIVE**Realización de pedimentos, virtuales, definitivos y temporales.Conocimiento de validación y pago de los mismos.Facilidad de palabra.Sin problema de traslado, a la fuente de trabajoExperiência mínima 1 año en Agencia AduanalLic en Comercio Exterior, o carrera a finLugar de trabajo: CIENEGA DE...
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Customer Service Representative Sr
hace 2 semanas
Saltillo, México Johnson Controls A tiempo completo**Job Details****What are you going to do?**Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.**How will you do it?****Order Processing**- Order input in internal ERP (Migrating to SAP)- High volume inbound calls- Send order...
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Customer Service Representative
hace 2 semanas
Saltillo, México Johnson Controls A tiempo completo**Job Details****How you will do it?****Order Processing**- Order input in SAP (different order types)- Send order confirmation to customer (confirm delivery date based on ATP, partial delivery allowed, etc)**Backorder monitoring and order management**- Monitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Credit Control,...
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Customer Service Representative
hace 1 semana
Saltillo, México Johnson Controls A tiempo completo**What are you going to do?**Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.**How will you do it?****Order Processing**- Order input in SAP (different order types)- Send order confirmation to customer (confirm delivery date...
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Customer Service Representative
hace 3 semanas
Saltillo, México Coonfidenciaal A tiempo completo**EMPESA IMPORTANTE DE LOGÍSTICA SOLICITA**:- **CUSTOMER SERVICE REPRESENTATIVE**_**Requisitos**- Ingles avanzado (deseable)- Experiência en operaciones de transporte y logística terrestre- Cartera de clientes y proveedores (deseable)- Conocimiento básico de documentación nacional / internacional**Funciones principales**- Atención a cliente-...
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Customer Service Representative
hace 3 días
Saltillo, México Coonfidenciaal A tiempo completo**EMPESA IMPORTANTE DE LOGÍSTICA SOLICITA**:- **CUSTOMER SERVICE REPRESENTATIVE**_**Requisitos**- Ingles avanzado (deseable)- Experiência en operaciones de transporte y logística terrestre- Cartera de clientes y proveedores (deseable)- Conocimiento básico de documentación nacional / internacional**Funciones principales**- Atención a cliente-...
