Senior Support Analyst
hace 2 meses
Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions, and complaints. Provides customer services relating to sales, sales promotions, installations, and communications. Ensures that good customer relations are maintained, and customer claims and complaints are resolved fairly and effectively, and in accordance with the consumer laws. Develops organization-wide initiatives to proactively inform and educate customers. Develops improvement plans in response to customer surveys.
Responsibilities:- Under direct supervision, performs customer support inquiries, service requests, system failures, and capacity issues; escalates issues to the development team or platform support team.
- Follows procedures for start-up and shutdown of Controller View software, recovery procedures, scheduling, and backups.
- Under direct supervision, monitors issues with clients, exchanges, and internal teams.
- Under direct supervision, distributes information to customers regarding new releases or product updates or changes.
- Constantly improving personal knowledge of AxiomSL products by passing the required certifications.
- Bachelor's degree required and comparable experience.
- At least 3 years.
Come as You Are
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
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