Check Processing Analyst

hace 3 semanas

Cuauhtémoc, México Maxitransfers A tiempo completo

**Descripción empresa**:**Misión del cargo**:Ofrecer un servicio excepcional atendiendo consultas y gestionando cheques, resolviendo problemas y asegurando calidad y satisfacción.**Funciones del cargo**:Interacción con Clientes/Agentes**:- Recibir llamadas entrantes y ofrecer un excelente servicio al cliente.- Manejar un promedio de 40 llamadas diarias, asegurando un tono profesional y amable.**Gestión de Transacciones y Verificaciones**:- Aclarar motivos de rechazos bancarios o internos de cheques.- Solicitar cancelaciones de cheques.- Gestionar la liberación de cheques en los filtros de retención.- Realizar ajustes de montos mal capturados en los cheques (ajustes posteriores).- Apoyar a los agentes en el procesamiento de cheques especiales (mayores a $10,000) o cheques emitidos a empresas, respondiendo correos y llamadas para guiarlos en el proceso.**Gestión de Información y Reportes**:- Registrar quejas, sugerencias y problemas comunes reportados por los clientes.- Solicitar altas en la lista de denegación (“deny list”) según sea necesario.**Optimización del Producto**:- Recabar información interna y externa para identificar áreas de mejora en los procesos y en el producto.- Proponer ajustes para mejorar la experiência del cliente y optimizar la operación.**Requisitos**:Experiência en procesamiento de ChequesExperiência en Servicio al clienteExperiência en el área de Call CenterExperiência en Resolución de ConflictosFlexibilidad de horario**Condiciones oferta**:**Sueldo neto mensual**: 13200**Beneficios**:Sueldo de $13,200 brutos mensualesCapacitación pagadaBono mensuales dependiendo del nível de inglés (1000 a 3100)Trabajo 100% remotoSeguro de gastos médicos menores, mayores y de vidaVales de despensa 6% mensual30 días de aguinaldo100% prima vacacionalBono de incentivos $1000 Home OfficeBecas escolaresBeca open englishCursos de capacitaciónVacaciones de leyPago de visa y pasaporteCupones de descuentoPréstamos de nóminaCrecimiento a otros departamentos

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