Trilingual Por-eng-esp Technical Support Analyst
hace 3 semanas
**Vacante para la empresa MMC en Cuauhtémoc, Ciudad de México**:**We will count on you to**:- Log in to the platform to access all the necessary tools and resources for your daily work.- Check pending tickets and ensure that each one is correctly classified and prioritized.- Hold a team meeting with the relevant groups to discuss progress, resolve queries, and coordinate efforts.- Follow up on open tickets and maintain constant communication with users to keep them informed of the status of their requests.- Once close tickets it has been confirmed that the issues raised have been resolved and the customer is satisfied with the outcome.- Work with SLAs to ensure that response and resolution times are prioritized in accordance with established expectations.- Participate in training and development to improve your skills and knowledge, contributing to your professional development and the performance of the team.- Manage customer ticket requests, verifying the problem and escalating to the appropriate areas as necessary.**What you need to have**:- Bachelor’s degree in administration, Engineering or a related field.- Advanced Excel user with a solid understanding of formulas (no coding experience required).- Experience of using Microsoft Office.- Experience of using tools such as Jira or ServiceNow.- Experience of using Zendesk.- Advanced English proficiency and excellent communication skills.- Advanced Portuguese proficiency is necessary for communicating with customers.**What makes you stand out**:- Excellent communication and teamwork skills.- Ability to resolve situations and problems effectively.- Analytical skills and a focus on customer service.- Participation in training and continuous professional development.**Nível de educación deseada**:Superior - titulado**Nível de experiência deseada**:Nível Medio**Función departamental**:Tecnología / Internet**Industria**:Seguros / Aseguradora**Habilidades**:- Customer Service- Ticket attend
-
Technical Support Analyst
hace 6 días
Cuauhtémoc, México DiDi Global A tiempo completoCompany Overview: DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...
-
Analyst, Tech Support
hace 2 semanas
Cuauhtémoc, México Western Union Financial Services, Inc. A tiempo completo**Analyst, Tech Support**Do you like helping others to solve technical issues? How about offering up your tech skills in a hugely successful business that is committed to moving money for better? Join Western Union as a Analyst, Tech Support.**Western Union powers your pursuit.**This role is in charge of the technical support for our agencies in North...
-
Analyst, Tech Support
hace 2 días
Cuauhtémoc, México Western Union Financial Services, Inc. A tiempo completo**Analyst, Tech Support** Do you like helping others to solve technical issues? How about offering up your tech skills in a hugely successful business that is committed to moving money for better? Join Western Union as a Analyst, Tech Support. **Western Union powers your pursuit.** This role is in charge of the technical support for our agencies in North...
-
Technical Support
hace 1 semana
Cuauhtémoc, México GSB A tiempo completoImportante empresa de T.I. a Nível Latinoamérica, requiere por crecimiento: **Technical Support** **Experiência**: - Nível 1 Soporte a usuario final, EUC, carga de imagen configuraciones de impresoras y reparación de equipos de cómputo + 2 años - Nível 2 Manejo de redes Network, switches routers, conocimiento de cable de consola y cableado...
-
Technical Sales Support
hace 4 días
Cuauhtémoc, México ABB A tiempo completoAt ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.This Position reports to:Segment SpecialistYour role...
-
Analyst,implementationand Integration
hace 7 días
Cuauhtémoc, México Western Union Financial Services, Inc. A tiempo completo**Analyst, Implementation and Integration - Mexico City** Are you keen to unleash your potential in a global business that is redefining the financial services sector? Are you ready to unleash your potential in a global business that is committed to moving money for better? Are you interested in joining a globally diverse organization where our unique...
-
SQL App
hace 6 días
Cuauhtémoc, México MMC A tiempo completo**Vacante para la empresa MMC en Cuauhtémoc, Ciudad de México**: **General Skills**: - Taking ownership of customer issues reported and seeing problems through to resolution. - Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues. - Following standard procedures for proper escalation of unresolved issues to the...
-
Ka Support Analyst
hace 2 semanas
Cuauhtémoc, México DiDi Global A tiempo completoCompany Overview: DiDi es la plataforma de tecnología de movilidad más grande del mundo. Con más de 10 años en el mercado, somos la empresa líder en servicios basados en aplicaciones para transporte inteligente, entrega de alimentos y servicios de pago. Haciendo la vida mejor y más fácil para las personas todos los días. Cuando te unes a Didi, vas...
-
Tech Support Engineer
hace 3 semanas
Cuauhtémoc, México Kushki Pagos A tiempo completo**Únete a nuestro Equipo como**:**Tech Support Engineer (Posición abierta para futuros procesos)**En Kushki, nos enorgullece ser líderes en la industria de pagos, impulsando el cambio y la innovación a través de soluciones que transforman los comercios. Nuestro compromiso con la excelencia y la creatividad nos ha llevado a la vanguardia de nuestro...
-
Cuauhtémoc, México DiDi Global A tiempo completoCompany Overview:DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...
