Staff Customer Support Engineer

hace 3 días

México GE Digital A tiempo completo

**Job Description Summary**: Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results.The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).**Roles and Responsibilities**- Ensure customers’ success by fostering a balanced relationship that benefits both GE and the customer with the goal of producing the highest level of customer support and satisfaction. In this role, you will:- Take a leadership role in strategizing with internal staff and customers to solve and prevent re-occurrence of issues.- Engage with customers on day to day issues; organize customer calls to facilitate implementation of solutions while adhering to change control, compliance protocols. Ensure solution does solve the customer’s issue.- Mentors staff in troubleshooting and analysis methods- Knowledge transfer - write user/technical documentation and case notes. Act as a technical resource for staff- Primary contributor to Knowledge Base system for customer specific issues that will benefit the greater customer and support team- Analyze and troubleshoot issues involving all aspects of GE solutions, including but not limited to user interface, network and communication connectivity and performance, interoperability, data collection/storage, visualization, analytics, associated control systems and interfaces to enterprise systems.- Own and manage personal caseload and perform case follow-up.- Troubleshoot and identify product problems for presentation to engineering for resolution or disseminates appropriate information necessary to correct issues.- Adhere to all Quality processes. Ability to be part of an on-call rotation for after business hour customer calls. Ability to travel to customer sites.**Required Qualifications**- Bachelor’s Degree in Engineering or Computer Science with minimum of 4 years working experience in Electrical Systems related to Distribution Management Systems.**Desired Characteristics**- Direct experience installing, maintaining or supporting GE e-terra DMS products including DMS, DNAF, OMS, Storm Assist and DER.- Familiarity with User Interface, SCADA and Modeling tools.- Knowledge of both Transmission and Distribution electrical grids.- Working knowledge of TCP/IP protocols, IP addressing, routing, LAN, DNS, Active Directory, firewalls & switches as it applies to isolating and resolving reported issues in these areas.- Ability to work independently with minimum direction- Knowledge of NERC CIP Standards.- Effective communication skills. Demonstrated ability to effectively interface with customers and cross-functional teams- Positive attitude when dealing with customers and co-workers in stressful situations.- Strong analytical and logical reasoning skills.- Familiarity with remote monitoring and diagnostics solutions and concepts- Sets an example in terms of quality, consistency and level of work, as well as work ethic and approachLI-ES**Additional Information**:**Relocation Assistance Provided**:No

  • Implementation & Support Engineer

    hace 2 días

    Ciudad de México Human Staff A tiempo completo

    **IMPORTANT COMPANY HAS AN IMMEDIATE NEED FOR**: **IMPLEMENTATION & SUPPORT ENGINEER** **Qualifications and Requirements**: - 1-3 years of technical customer service experience. - Bachelor of Computer Science or equivalent degree. - Excellent proficient business English - both verbal and written skills with the ability to communicate effectively with...

  • Engineer

    hace 2 semanas

    Ciudad de México Human Staff A tiempo completo

    **IMPORTANT COMPANY HAS AN IMMEDIATE NEED FOR**:**IMPLEMENTATION & SUPPORT ENGINEER****Qualifications and Requirements**:- 1-3 years of technical customer service experience.- Bachelor of Computer Science or equivalent degree.- Excellent proficient business English - both verbal and written skills with the ability to communicate effectively with technical...

  • Staff Support Engineer

    hace 4 semanas

    Ciudad de México Gigamon A tiempo completo

    Gigamon, recently certified as a Great Place to Work, helps the world’s leading organizations run fast, stay secure and innovate. We provide the industry’s first elastic visibility and analytics fabric, which closes the cloud visibility gap by enabling cloud tools to see the network and network tools to see the cloud. With visibility across their entire...

  • Customer Support Service Engineer

    hace 1 semana

    Ciudad de México Orange Business Services A tiempo completo

    **The following position is offered via our affiliate Viacess-Orca. Viacess-Orca is a subsidary of Orange.**Within the Operations and Services department for Viaccess-Orca, and reporting to Customer Services Department, the Technical Customer Support Engineer (TCSE):- Provides all daily professional services through technical Customer support on any...

  • Technical Support Engineer

    hace 7 días

    Ciudad de México iMin A tiempo completo

    We are looking for a highly skilled Technical Support Engineer (TSE) with solid experience in Android OS integration, SDK/APK development, web technologies, and hardware troubleshooting. In this role, you will serve as a vital technical bridge between our internal teams and customers, supporting the deployment, integration, and maintenance of our solutions....

  • Customer Support Manager

    hace 3 días

    México DFO Global Performance Commerce Limited A tiempo completo

    Exciting Career Opportunity at Global Performance Commerce! Are you a leader who thrives in the dynamic world of SaaS customer support? Join our innovative and diligent team at Global Performance Commerce, where we value independence and high performance. We are seeking an experienced **Customer Support Manager** with a passion for problem-solving, team...

  • Customer Support Manager

    hace 2 días

    México DFO Global Performance Commerce Limited A tiempo completo

    Exciting Career Opportunity at Global Performance Commerce!Are you a leader who thrives in the dynamic world of SaaS customer support? Join our innovative and diligent team at Global Performance Commerce, where we value independence and high performance. We are seeking an experienced **Customer Support Manager** with a passion for problem-solving, team...

  • Customer Support Engineer

    hace 3 semanas

    Ciudad de México Siena AI A tiempo completo

    **About Siena**:Siena is building enterprise empathic AI Agents powered by reasoning-adept LLMs. Siena is the first AI Agent of its kind, designed to integrate with existing systems and interact with customers across multiple channels from a single, unified platform.If you're excited about the intersection of human-to-machine communication and want to be...

  • Staff Engineer, Platform Support

    hace 3 semanas

    Ciudad de México Okta A tiempo completo

    **Get to know Okta**Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security...

  • Customer Engineer

    hace 3 días

    México MISUMI México A tiempo completo

    **MISUMI Mexico** is looking for talented, driven individuals who love what they do, and want to work for a growing company. **_Are you dedicated? Energetic? Result-oriented?_**Great! Check out this career opportunity, we’d love to hear from you!**Qualifications**:- Bachelor’s degree in **Mechanical, Robotics, Automation, or Mechatronic Engineering**.-...