Director Customer Service
hace 3 semanas
**Job Title**: Director Customer Service**Location**: Monterrey, Mexico**Company**: Johnson Controls International (JCI)**What you will do**:The Director of Customer Service is responsible for leading and developing the customer service strategy of Johnson Controls. This role involves overseeing customer care operations, ensuring customer satisfaction, and enhancing the overall customer experience. This position will drive performance metrics, manage customer service teams, and implement best practices across all service channels.**How you will do it**:- Develop and implement customer service policies and procedures to enhance customer satisfaction.- Lead and motivate customer service teams to achieve performance goals and KPIs.- Analyze customer feedback and service data to identify areas for improvement.- Collaborate with other departments to ensure seamless customer experiences across all touchpoints.- Foster a culture of continuous improvement and innovation within the customer service team.- Manage budget and resource allocation for customer service operations.- Ensure compliance with company standards and regulatory requirements.**What we look for**:- Bachelor's degree in Business Administration, Management or related field.- 8+ years of experience in customer service management, with a proven track record of leading teams.- Strong analytical skills and the ability to use data to drive decisions.- Excellent communication and interpersonal skills.- Experience with customer relationship management (CRM) tools and service management platforms.- Knowledge of Salesforce, SAP as a plus.- Ability to manage multiple priorities in a fast-paced environment.- Strong leadership qualities with a focus on team development and engagement.At Johnson Controls, we are committed to fostering a diverse and inclusive workplace. We offer competitive salaries, comprehensive benefits, and opportunities for growth and advancement. Join us in making a difference
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Customer Service Manager
hace 4 semanas
San Pedro Garza García, México Johnson Controls A tiempo completo**What will you do?**As a Customer Service Manager, you will oversee the customer service department and ensure high levels of customer satisfaction. You will be responsible for leading and mentoring the customer service team, developing effective customer service strategies, and ensuring that all customer interactions align with company standards. You will...
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Customer Service Marítimo
hace 1 semana
San Pedro Garza García, México GHAR TALENT A tiempo completoSolicitamos a: Customer Service **Requisitos**: - Experiência fuerte en Logística Marítimo, Aéreo y Terrestre - Inglés Conversacional (Indispensable) - Muy buenas habilidades de comunicación Ofrecemos: - Sueldo bruto $23,000 - Prestaciones de ley Tipo de puesto: Tiempo completo Sueldo: $20,000.00 - $23,000.00 al mes Experiência: - Customer...
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Customer Service Logistica
hace 6 días
San Pedro Garza García, México GHAR II A tiempo completoEmpresa dedicada a Logística solicita:**CUSTOMER SERVICE REPRESENTATIVE****Requisitos**:- Preparatoria/Universidad concluida- Inglés 100% (Indispensable)- Disponibilidad de jueves a domingo (1:00pm - 10:00pm)- Vivir accesible a Valle Oriente**Ofre**cemos:- Sueldo de $25,000.00 brutos- Prestaciones de leyTipo de puesto: Tiempo completoSueldo: $20,000.00 -...
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Customer Service Leader Latam
hace 1 semana
San Pedro Garza García, México Johnson Controls A tiempo completo**What will you do?** - Support the development and execution of the customer service strategy specific to the LATAM region. Lead the customer service reporting initiatives and develop metrics, scorecards, and KPIs to evaluate and enhance customer service performance. Establish a standardized quarterly business review process for customer service...
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Customer Service Leader Latam
hace 1 semana
San Pedro Garza García, México Johnson Controls A tiempo completo**What will you do?**- Support the development and execution of the customer service strategy specific to the LATAM region. Lead the customer service reporting initiatives and develop metrics, scorecards, and KPIs to evaluate and enhance customer service performance. Establish a standardized quarterly business review process for customer service performance,...
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Controls Customer Service Supervisor
hace 2 semanas
San Pedro Garza García, México Johnson Controls A tiempo completo**What you will do**:- Oversee customer service operations, ensuring high-quality service delivery to clients.- Coordinate between customers, technical support, and sales teams to resolve issues and manage expectations.- Monitor the status of customer complaints and ensure timely resolutions.- Mentor and coach customer service representatives to enhance...
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Customer Service
hace 1 día
San Pedro Garza García, México GHAR TALENT A tiempo completoEmpresa de Logística solicita: Customer Service Representative **Requisitos**: - Universidad Concluida - Excelente Inglés - Experiência en logística multimodal - Horarios Rotatitvos Ofrecemos: - Sueldo bruto $23,000 catorcenal - Prestaciones de ley Tipo de puesto: Tiempo completo Sueldo: $20,000.00 - $23,000.00 al mes Experiência: - Customer...
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Customer Service Logistica Aereo
hace 2 semanas
San Pedro Garza García, México GHAR II A tiempo completoEmpresa dedicada a Logística solicita:**CUSTOMER SERVICE AEREO****Requisitos**:- Universidad concluida- Inglés 100% (Indispensable)- Horarios Rotativos lunes a viernes- Vivir accesible a Valle Oriente- Experiência mínima en Aereo: 2 años**Ofrecemos**:- Sueldo de $25,000.00 brutos- Prestaciones de leyTipo de puesto: Tiempo completoSueldo: $20,000.00 -...
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Customer Service Representative
hace 6 días
San Pedro Garza García, México ContactPoint 360 A tiempo completo1 week ago Be among the first 25 applicants Direct message the job poster from ContactPoint 360 Bachelor's Degree in Communication and Digital Media We are a Canadian call center dedicated to delivering outstanding customer service experiences, and we’re seeking talented individuals to join our growing team. This role involves managing client...
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Customer Service Representative
hace 6 días
San Pedro Garza García, México ContactPoint 360 A tiempo completo1 week ago Be among the first 25 applicants Direct message the job poster from ContactPoint 360 Bachelor's Degree in Communication and Digital Media We are a Canadian call center dedicated to delivering outstanding customer service experiences, and we’re seeking talented individuals to join our growing team. This role involves managing client...
