Customer Service Manager
hace 3 semanas
**What will you do?**As a Customer Service Manager, you will oversee the customer service department and ensure high levels of customer satisfaction. You will be responsible for leading and mentoring the customer service team, developing effective customer service strategies, and ensuring that all customer interactions align with company standards. You will also handle escalated customer issues and work to improve overall service quality.**How will you do it?**- Lead and support the customer service team, providing coaching and guidance to ensure performance excellence.- Develop and implement customer service policies and procedures.- Monitor and analyze customer service metrics to identify areas for improvement.- Handle complex customer inquiries and resolve complaints efficiently.- Foster a customer-centric environment by promoting best practices in customer service.- Collaborate with other departments to improve products and services based on customer feedback.- Conduct regular training sessions for staff to enhance their customer service skills.- Prepare reports on customer service performance for management review.**What are we looking for?**- Proven experience in a customer service management role.- Strong leadership and team management skills.- Excellent communication and interpersonal skills.- Advanced English Level is a must.- Ability to analyze data and derive actionable insights.- Proficiency in customer service software and tools.**Preferred**:- Experience in a related industry.- Knowledge of customer service best practices.
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Director Customer Service
hace 2 semanas
San Pedro Garza García, México Johnson Controls A tiempo completo**Job Title**: Director Customer Service**Location**: Monterrey, Mexico**Company**: Johnson Controls International (JCI)**What you will do**:The Director of Customer Service is responsible for leading and developing the customer service strategy of Johnson Controls. This role involves overseeing customer care operations, ensuring customer satisfaction, and...
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Customer Service Marítimo
hace 3 días
San Pedro Garza García, México GHAR TALENT A tiempo completoSolicitamos a: Customer Service **Requisitos**: - Experiência fuerte en Logística Marítimo, Aéreo y Terrestre - Inglés Conversacional (Indispensable) - Muy buenas habilidades de comunicación Ofrecemos: - Sueldo bruto $23,000 - Prestaciones de ley Tipo de puesto: Tiempo completo Sueldo: $20,000.00 - $23,000.00 al mes Experiência: - Customer...
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Customer Service Logistica
hace 21 horas
San Pedro Garza García, México GHAR II A tiempo completoEmpresa dedicada a Logística solicita:**CUSTOMER SERVICE REPRESENTATIVE****Requisitos**:- Preparatoria/Universidad concluida- Inglés 100% (Indispensable)- Disponibilidad de jueves a domingo (1:00pm - 10:00pm)- Vivir accesible a Valle Oriente**Ofre**cemos:- Sueldo de $25,000.00 brutos- Prestaciones de leyTipo de puesto: Tiempo completoSueldo: $20,000.00 -...
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Customer Service Leader Latam
hace 4 días
San Pedro Garza García, México Johnson Controls A tiempo completo**What will you do?** - Support the development and execution of the customer service strategy specific to the LATAM region. Lead the customer service reporting initiatives and develop metrics, scorecards, and KPIs to evaluate and enhance customer service performance. Establish a standardized quarterly business review process for customer service...
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Customer Service Leader Latam
hace 3 días
San Pedro Garza García, México Johnson Controls A tiempo completo**What will you do?**- Support the development and execution of the customer service strategy specific to the LATAM region. Lead the customer service reporting initiatives and develop metrics, scorecards, and KPIs to evaluate and enhance customer service performance. Establish a standardized quarterly business review process for customer service performance,...
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Controls Customer Service Supervisor
hace 1 semana
San Pedro Garza García, México Johnson Controls A tiempo completo**What you will do**:- Oversee customer service operations, ensuring high-quality service delivery to clients.- Coordinate between customers, technical support, and sales teams to resolve issues and manage expectations.- Monitor the status of customer complaints and ensure timely resolutions.- Mentor and coach customer service representatives to enhance...
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Technical Service Manager
hace 1 semana
San Pedro Garza García, México SAP A tiempo completoRequisition ID: 409907 Work Area: Information Technology Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Career Level: T3 Hiring Manager: Oseas Morales Recruiter Name: Thais Nadim Additional Locations: **Please upload your resume in English. Only English resume's will be assessed.** **Job Summary**: We are seeking an...
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Customer Service Logistica Aereo
hace 1 semana
San Pedro Garza García, México GHAR II A tiempo completoEmpresa dedicada a Logística solicita:**CUSTOMER SERVICE AEREO****Requisitos**:- Universidad concluida- Inglés 100% (Indispensable)- Horarios Rotativos lunes a viernes- Vivir accesible a Valle Oriente- Experiência mínima en Aereo: 2 años**Ofrecemos**:- Sueldo de $25,000.00 brutos- Prestaciones de leyTipo de puesto: Tiempo completoSueldo: $20,000.00 -...
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Customer Service Representative
hace 9 horas
San Pedro Garza García, México ContactPoint 360 A tiempo completo1 week ago Be among the first 25 applicants Direct message the job poster from ContactPoint 360 Bachelor's Degree in Communication and Digital Media We are a Canadian call center dedicated to delivering outstanding customer service experiences, and we’re seeking talented individuals to join our growing team. This role involves managing client...
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Customer Service Representative
hace 13 horas
San Pedro Garza García, México ContactPoint 360 A tiempo completo1 week ago Be among the first 25 applicants Direct message the job poster from ContactPoint 360 Bachelor's Degree in Communication and Digital Media We are a Canadian call center dedicated to delivering outstanding customer service experiences, and we’re seeking talented individuals to join our growing team. This role involves managing client...
