Agent-guest Services

hace 1 semana

México Marriott International, Inc A tiempo completo

**Job Number** **Job Category** Rooms & Guest Services Operations**Location** Zadun a Ritz-Carlton Reserve, Boulevard Mar de Cortez, San Jose del Cabo, Baja California Sur, Mexico**Schedule** Full-Time**Located Remotely?** N**Relocation?** N**Position Type** Non-Management***Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._- At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

  • Guest Services Agent

    hace 1 semana

    Ciudad de México Angel Host A tiempo completo

    **We’re hiring!** We’re Angel Host, a Canadian-based, data-driven and tech-enabled Vacation Rental Maximization service provider that helps Property Managers and Owners worldwide outperform their market. With Angel Host taking care of pricing, reservations, channel marketing and guest services, our clients get to focus on growth while increasing the...

  • Agent-guest Services

    hace 3 semanas

    México Marriott International, Inc A tiempo completo

    **Número de Empleo** **Categoría de Empleo** Rooms & Guest Services Operations**Ubicación** Zadun a Ritz-Carlton Reserve, Boulevard Mar de Cortez, San Jose del Cabo, Baja California Sur, Mexico VER EN MAPA**Horario** Full-Time**¿Ubicación remota?** N**¿Reubicación?** N**Tipo de Posición** Non-ManagementAPTITUDES DESEABLESEducación: Título de...

  • Guest Services Manager

    hace 2 semanas

    estado de méxico Royal Caribbean Group A tiempo completo

    Overview The Guest Services Manager is a key member of the shipboard management team, with a dynamic and outgoing demeanor and a focus on delivering an industry-leading guest experience while embodying The ROYAL WAY (Friendly, Passionate, and Committed). This role drives a positive working environment and focuses on training, leadership, development, and...

  • Guest Services Manager I

    hace 2 semanas

    Ciudad de México Marriott International, Inc A tiempo completo

    **Additional Information** **Job Number**25077454 **Job Category**Rooms & Guest Services Operations **Location**The St. Regis Mexico City, Paseo de la Reforma 439, Mexico City, Distrito Federal, Mexico, 6500 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees all...

  • Lead, Guest

    hace 3 semanas

    Ciudad de México Royal Caribbean Group A tiempo completo

    Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group We are proud to offer a competitive compensation and benefits package and excellent career development opportunities each offering unique ways to explore the worldWe are proud to be the vacation-industry leader with global...

  • Supervisor(a) de Guest Services

    hace 5 días

    Ciudad de México Marriott International, Inc A tiempo completo

    **Número de Empleo** 23110344 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** Sheraton Mexico City Maria Isabel Hotel, Paseo de la Reforma 325 Col. Cuauhtemoc, Mexico City, Distrito Federal, Mexico VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management -...

  • Supervisor(a) de Guest Services

    hace 4 días

    Ciudad de México Marriott International, Inc A tiempo completo

    **Número de Empleo** **Categoría de Empleo** Rooms & Guest Services Operations**Ubicación** Sheraton Mexico City Maria Isabel Hotel, Paseo de la Reforma 325 Col. Cuauhtemoc, Mexico City, Distrito Federal, Mexico VER EN MAPA**Horario** Full-Time**¿Ubicación remota?** N**¿Reubicación?** N**Tipo de Posición** Non-Management- Marriott International es un...

  • Agent Guest Services Mex

    hace 1 semana

    México Marriott Vacations Worldwide A tiempo completo

    Do you pride yourself on your customer service skills and ability to personalize interactions with guests? Have a bold attention to detail while multi-tasking? Value a cooperative, team-oriented environment?If so, the Front Office at Westin Los Cabos might be the place for you! You will have the opportunity to welcome our Owners and guests home, while...

  • Agent-guest Relations

    hace 4 semanas

    México Marriott International, Inc A tiempo completo

    **Job Number** **Job Category** Rooms & Guest Services Operations**Location** Zadun a Ritz-Carlton Reserve, Boulevard Mar de Cortez, San Jose del Cabo, Baja California Sur, Mexico**Schedule** Full-Time**Located Remotely?** N**Relocation?** N**Position Type** Non-Management***Supply guests with directions and information regarding property amenities,...

  • Guest Services Associate I

    hace 4 semanas

    Ciudad de México Marriott International, Inc A tiempo completo

    **Job Number** **Job Category** Rooms & Guest Services Operations**Location** Sheraton Mexico City Maria Isabel Hotel, Paseo de la Reforma 325 Col. Cuauhtemoc, Mexico City, Distrito Federal, Mexico**Schedule** Full-Time**Located Remotely?** N**Relocation?** N**Position Type** Non-Management***Process all guest check-ins, check-outs, room assignments, and...