Guest Services Manager
hace 2 semanas
Overview The Guest Services Manager is a key member of the shipboard management team, with a dynamic and outgoing demeanor and a focus on delivering an industry-leading guest experience while embodying The ROYAL WAY (Friendly, Passionate, and Committed). This role drives a positive working environment and focuses on training, leadership, development, and recognizing overall team performance to exceed hospitality industry standards and ensure guest and team satisfaction. The ship’s driving advocate for delivering outstanding service to guests that goes above and beyond expectations. Hiring Requirements Minimum two years’ front of house managerial/operational experience in a hotel, cruise line or hospitality-related field preferred. Ability to effectively interact with internal and external guests with discretion, patience, tact and diplomacy. Knowledge of principles and processes for delivering exemplary customer and personal service, including needs assessment, problem resolution, and achieving quality service standards. Ability to communicate diplomatically with managers, shipboard and shore-side employees to resolve problems and negotiate amicable resolutions to challenging issues. Flexibility to manage, direct, and encourage a positive, dynamic, diverse guest services operation in a changing work environment. Ability to apply progressive disciplinary action through coaching and counseling to improve performance where possible. Ability to work positively and cooperatively in a diverse team to meet established timeframes for the Guest Services division operations. Willingness to be placed throughout the fleet as operational needs change. Working knowledge of computers and software packages such as Microsoft Office; ability to navigate various systems. Basic knowledge of US cash handling procedures and foreign exchange; English proficiency required. Aptitude to read and write English to understand and interpret procedures and to communicate information effectively. Ability to speak additional languages (e.g., Spanish, French, German, Italian, Portuguese) preferred but not essential. Physical Requirements Stand, walk, use hands to touch, handle, or feel; reach with hands and arms; talk or hear; taste or smell as part of duties. Specific vision abilities: close, distance, color, peripheral vision, depth perception, and ability to adjust focus. Ability to participate in emergency lifesaving procedures and drills. Full use and range of arms and legs; ability to receive and give instructions during emergencies, including lifeboat operations; ability to lift and/or move up to 50 pounds. Seniority level Director Employment type Contract Job function Customer Service and Management Industries Travel Arrangements and Hospitality #J-18808-Ljbffr
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Guest Services Manager I
hace 1 semana
Ciudad de México Marriott International, Inc A tiempo completo**Additional Information** **Job Number**25077454 **Job Category**Rooms & Guest Services Operations **Location**The St. Regis Mexico City, Paseo de la Reforma 439, Mexico City, Distrito Federal, Mexico, 6500 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees all...
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Guest Experience Venue Manager
hace 7 días
Estado de Jalisco, México On Location A tiempo completo**PLEASE SUBMIT APPLICATION AND RESUME IN ENGLISH** Role Summary: We are looking for a creative and highly organized Guest Experience Venue Manager to support and dual report to the Venue Manager and VP of Guest Experiences. As Guest Experience Manager, you will shape and deliver the end-to-end hospitality experience at one of the (16) host cities of the...
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Agent-guest Services
hace 1 semana
México Marriott International, Inc A tiempo completo**Job Number** **Job Category** Rooms & Guest Services Operations**Location** Zadun a Ritz-Carlton Reserve, Boulevard Mar de Cortez, San Jose del Cabo, Baja California Sur, Mexico**Schedule** Full-Time**Located Remotely?** N**Relocation?** N**Position Type** Non-Management***Process all guest check-ins, check-outs, room assignments, and room change/late...
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Mgr-guest Services I
hace 6 días
Punta de Mita, México Marriott International, Inc A tiempo completo**Job Number** 23032934 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Punta Mita Resort, Lote H-4, Punta de Mita, Nayarit, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees all property operations,...
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Guest Services Associate I
hace 4 semanas
Ciudad de México Marriott International, Inc A tiempo completo**Job Number** **Job Category** Rooms & Guest Services Operations**Location** Sheraton Mexico City Maria Isabel Hotel, Paseo de la Reforma 325 Col. Cuauhtemoc, Mexico City, Distrito Federal, Mexico**Schedule** Full-Time**Located Remotely?** N**Relocation?** N**Position Type** Non-Management***Process all guest check-ins, check-outs, room assignments, and...
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Guest Services Associate I
hace 6 días
Ciudad de México Marriott International, Inc A tiempo completo**Job Number** 23072511 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Mexico City Maria Isabel Hotel, Paseo de la Reforma 325 Col. Cuauhtemoc, Mexico City, Distrito Federal, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs,...
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Guest Services Associate I
hace 3 días
Ciudad de México Marriott Worldwide A tiempo completo**Job Number** **Job Category** Rooms & Guest Services Operations**Location** Sheraton Mexico City Maria Isabel Hotel, Paseo de la Reforma 325 Col. Cuauhtemoc, Mexico City, Distrito Federal, Mexico VIEW ON MAP**Schedule** Full-Time**Located Remotely?** N**Relocation?** N**Position Type** Non-Management-***Process all guest check-ins, check-outs, room...
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Guest Experience Venue Manager
hace 1 semana
Palacio de Gobierno Del Estado de Jalisco, México On Location A tiempo completo**PLEASE SUBMIT APPLICATION AND RESUME IN ENGLISH**Role Summary:We are looking for a creative and highly organized Guest Experience Venue Manager to support and dual report to the Venue Manager and VP of Guest Experiences. As Guest Experience Manager, you will shape and deliver the end-to-end hospitality experience at one of the (16) host cities of the FIFA...
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Guest Experience Manager
hace 2 semanas
Guerra de Castas, México Hotel Shibari A tiempo completoUn Guest Experience Manager es el profesional encargado de la mejora continua de la experiência de los clientes en un hotel. El objetivo es adelantarse a las posibles quejas o sugerencias de los huéspedes gracias al gran conocimiento de cuáles son sus necesidades y sus deseos durante la estancia. Para ofrecer la experiência memorable que persigue el...
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Guest Experience Manager
hace 2 semanas
Guerra de Castas, México Hotel Shibari A tiempo completoUn Guest Experience Manager es el profesional encargado de la mejora continua de la experiência de los clientes en un hotel. El objetivo es adelantarse a las posibles quejas o sugerencias de los huéspedes gracias al gran conocimiento de cuáles son sus necesidades y sus deseos durante la estancia. Para ofrecer la experiência memorable que persigue el...
