Manager, Smb Sales

As Zendesk continues to grow, we seek a Sales Manager with a proven track record in sales and the desire to build and lead a high-performance team. If so, we are looking for you to lead our California Region and focus on new customer acquisition and customer expansion**Responsibilities**- Supporting direct reports by participating and leading in prospect meetings and engaging other sales resources as required- Setting up the team to hit monthly and quarterly quotas, by prioritizing and handling high volumes of inbound leads and customer expansion opportunities on high-velocity cycles- Ongoing mentoring and development of the sales team includes recruiting, on-boarding, and training new Account Executives, team events, and culture-building- Conducting weekly forecast meetings. Mentoring direct reports on strategies to drive closure - both for new business prospects and customer expansion accounts- Reporting on all aspects of the business to senior sales management in San Francisco, with occasional travel required to manage the Region- Identifying ways to innovate our sales model, including product demonstrations, automation of manual tasks, and implementing change with marketing & product teams- Consistently supervising sales efficiency by building dashboards and reports, and analyzing customer data to identify buying / expansion / churn signals**Requirements**:- Must be fluent in English- Extensive experience in sales, with heavy weight to software experience in SaaS/Customer Support/Sales/CRM- Consistent results of 100%+ of quota achievement as an individual contributor- Prior experience managing sales teams preferred- Passionate about training early career reps, with a consistent record of building a great working environment- Able to thrive in a startup environment— you move quickly, think strategically, and are superb at tactical execution- Proven ability to work cross-functionally with customer-facing and back-office teams- Excellent presentation, organization, and listening skills- Must be analytical and results orientated through all stages of the sales cycle- BA/BS in Business, Marketing, Engineering or related field**Zendesk** builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. **Zendesk** products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.More than 150,000 paid customer accounts in over 150 countries and territories use **Zendesk** products. Based in San Francisco, **Zendesk** has operations in the United States, Europe, Asia, Australia, and South America.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.LI-WO1**About Zendesk - Champions of Customer Service**Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences — and we stick with it in our workplace. Over 6,000 employees worldwide have the flexibility and trust to choose where they work. The fact is, we know great work happens anywhere. Whether you’re collaborating from your home office, a Zendesk workspace, or the kitchen table, you’re part of one team at Zendesk.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.