Customer Enablement Consultant

hace 1 semana

Ciudad de México Superside A tiempo completo

Join to apply for the Customer Enablement Consultant role at Superside Superside is seeking a Customer Enablement Consultant to join our Customer Enablement team and act as a strategic partner to our enterprise customers. Enablement is a pivotal stage in the customer journey, shaping long‑term success, retention, and expansion. In this role, you will lead enterprise customers through onboarding and beyond, designing ways of working, driving activation, and ensuring seamless adoption of Superside’s services. Responsibilities Participate in late‑stage sales conversations to understand customer goals, workflows, and integration needs. Design and deliver enterprise onboarding plans, tailored kick‑off decks, custom workflows and collaboration workshops. Define and document Ways of Working across stakeholders, aligning internal and external teams. Own enablement of integrations, coordinating with Product and Ops teams. Lead bulk user onboarding sessions for enterprise accounts, driving rapid adoption across hundreds of users. Conduct re‑enablement initiatives, refreshing workflows, onboarding new teams, and addressing underused features. Share insights from accounts to continuously improve playbooks, templates, and scalable assets. Collaborate closely with internal teams (Customer Success Managers, Creative Project Managers, Product, and Creative Ops) to align solutions and ensure a unified customer experience. Act as a trusted partner for enterprise customers, driving adoption, building confidence, and ensuring Superside is embedded in their workflows. Requirements 4+ years in a customer‑facing role (Enablement, Onboarding, Customer Success, Solution Implementation, or Account Management) with enterprise or large global customers. Background in creative services, marketing, or agency environment. Strong strategic thinking and problem‑solving abilities, with a focus on delivering practical solutions. Customer‑first mindset and ability to design enablement from the enterprise customer lens. Excellent communication and collaboration skills, with the emotional intelligence to build trust across diverse stakeholders. Proven ability to manage multiple accounts, balancing customization with scalable processes. Proactive and adaptable, with a continuous improvement mindset in a fast‑paced environment. Seniority level Associate Employment type Full‑time Job function Customer Service and Strategy/Planning Industries Advertising Services and Marketing Services #J-18808-Ljbffr

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