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Ready to shape the future of Customer Experience for school districts in the US? If you're passionate about creating seamless solutions and enhancing client satisfaction, this role offers a unique opportunity to make a real impact in education. Let’s connect and explore how you can contribute**Your mission**At **Innovamat**, we are looking for someone to build and lead our **Customer Experience** team in the United States. Your mission will be to ensure our districts receive outstanding logístical and technical support, providing a seamless experience with our platforms and services. You’ll play a pivotal role in shaping efficient post-sale processes and delivering exceptional client satisfaction.**Your day to day at Innovamat- Solve district problematics by addressing issues and questions efficiently, coordinating with **Operations**, **Supply Chain**, and **Tech** teams to deliver effective solutions.- Work closely with **Operations**, **Supply Chain**, and **Account Management **teams to define scalable and effective post-sale processes.- Lead meetings with districts to ensure successful **onboarding and set up of digital platforms** and foster strong relationships.- After the initial adaptation period, the goal will be for you to take ownership of leading a team of 3+ professionals currently managing Customer Support for LATAM (spanning six countries), with the potential to eventually lead **Customer Support for the entire Americas region**, mirroring the team structure at HQ responsible for Europe and reporting directly to the Head of Operations.**You Have- A strong desire to learn and grow in a **high-demand, fast-paced** environment.- Comfort juggling multiple responsibilities and multitasking effectively. You should be **willing to dive into the details**, performing hands-on tasks to gain a deep understanding of the business and help scale it efficiently.- An **analytical mindset** and a **problem-solving attitude**, ready to tackle challenges creatively and efficiently.- A passion for **business growth**, understanding the commercial aspects of customer experience and the impact on overall business success.- ** Leadership potential**, with the ability to inspire, manage, and scale a team across multiple regions.**It will be great if**- You have experience in customer support or client-facing roles.- You hold **technical skills** (e.g., engineering) and excel in challenging scenarios.- You’re passionate about **supply chain management** and technology.- You enjoy optimizing processes and solving complex problems.**What We Offer You**- Become part of our pioneering team in the US, poised to lead the industry in the near future.- You will be part of the US Hub based in our Mexico City office, with the opportunity to travel to the US when needed.- A dynamic, fast-paced learning environment where you'll navigate early-stage market constraints and go above and beyond as part of our supportive, ambitious small team.- You'll enjoy **additional benefits**, such as a unique work environment with 24 vacation days and an extra week in winter. You'll have medical insurance, access to platforms like GymPass and Terapify. You'll also take part in team-building activities and the amazing annual Innovagala. We're proud to be a Happy at Work company**About Innovamat**Innovamat is the leading global K-12 edtech startup that brings the cutting-edge science of math learning and teaching to the classroom. We have built a unique PreK-8 math curriculum, backed by robust research and loved by 18,000+ teachers worldwide, to structurally change the way students learn by leaving the textbook and workbook behind.**Our Team**We are more than 320 Math Education enthusiasts in 9 countries. To date, we have reached 2,300+ schools with more than 490,000+ students and 21,500+ teachers who love to work with the Innovamat curriculum. We are headquartered in Barcelona, Spain, and have offices across our countries. In the US, we are a hybrid team with members in New York, California, and growing in Chicago and other locations. Our school network is already in 5 states and growing every month.
