Customer Experience Specialist

hace 2 semanas

Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

Experience with Excel
- Experience analyzing data and best practices to assess performance drivers
- Experience deep diving on selling partner-level issues and delivering recommendations
- Advanced English and fluent Spanish

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience, Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. Amazon’s vision is to offer the earth’s largest selection and lowest prices to our customers.

The Operational Excellence Specialist will be part of Marketplace operations and expansion in Mexico. The job requires someone who has a larger picture of customer and seller experience in mind and a high willingness to take ownership. You will be responsible for ensuring a world class Seller experience in one of Amazon’s fastest growing business and highest impact initiatives. You will work with internal areas such as Operations, Transportation, Sales and Seller Support, and a variety of internal and external partners to ensure the smooth growth of the business.

Mexico City, DIF, MEX
- Experience analyzing key open issues and resolution metrics for each of the managed accounts
- Experience with SQL

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