Customer Service Specialist
hace 2 semanas
**Job Summary**We're seeking a proactive **Customer Service Specialist** to develop and maintain strong relationships with our **MedSpa and Dermatology** clients. You'll provide top-notch support, ensuring customer satisfaction and assisting our sales team.**Your Responsibilities as Customer Service Representative**:- **Build Customer Relationships**: Establish relationships with key customers and their stakeholders by partnering with the executive and sales teams.- **Order Management**: Oversee customer order management, including tracking, updates, and issue resolution. Ensure all orders are processed accurately and delivered on schedule.- **Problem Solving**: Handle customer complaints, providing appropriate solutions and alternatives within the time limits and following up to ensure resolution.- **Record Keeping**: Maintain detailed records of customer interactions, process customer accounts, and file documents. Follow communication procedures, guidelines, and policies.- **Collaboration and Communication**: Collaborate with internal teams, including logistics, sales teams, and other functions as required, to ensure a seamless customer experience.- **Social Media Mining**: Use Instagram and other social media platforms to mine for leads.- **Feedback and Improvement**: Engage customers for their feedback on services and treatments. Provide feedback on the efficiency of the customer service process and make suggestions for improvement.- **Medical Product/Procedure Knowledge**: Develop a deep understanding of the **MedSpa** procedures, products, and services to accurately address customer inquiries and concerns.- **Sales Support**: Upsell products and services when appropriate or refer opportunities to sales team members.**Requirements**:- **Proficiency in spoken English**:- **Proficiency in writing and grammar in English**:- **Detail-oriented**:- **Excellent service-oriented mindset**:- **Experience in customer service, with strong telephone etiquette**:- **Proficient in data entry, CRM systems, and Microsoft Office Suite**:- **Excellent communication skills, multitasking ability, and adaptability to different personalities**Pay: $15,700.00 per monthWork Location: Remote
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Customer Service Specialist
hace 5 días
Guadalajara, México Ottimate A tiempo completo**Ottimate** **Customer Service Specialist** Location: Guadalajara, Mexico Type: Contractor/Full-time About Ottimate Ottimate (formerly Plate IQ) helps fast-growing businesses automate accounts payables on their terms. We simplify everything from invoice management to payments for both recurring and one-off expenses with a cloud-first approach that...
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Customer Service Specialist
hace 1 hora
Guadalajara, México Ottimate A tiempo completoLocation: Guadalajara, Mexico Type: Contractor/Full-time The Role As a Customer Service Specialist at our organization, you will be an integral part of the Scaled Customer Success team, primarily focusing on support tickets requiring account-related questions and in preparing documents for renewal proposals and quarterly business reviews for our...
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Customer Service Specialist
hace 1 semana
Guadalajara, México Aronnax SA de CV A tiempo completo**Customer Service Specialist****$12 libres iniciales mensuales, crecimiento a $18 libres****Horario de 9am a 6pm de lunes a viernes****Prestaciones de ley****Seguro médico privado, capacitaciones cada 3 meses evaluación e incremento de sueldo, crecimiento económico.****Licenciatura****1 mínimo experiência en call center o empresas de soporte...
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Customer Service Specialist
hace 2 días
Guadalajara, México Hella A tiempo completo**Customer Service Specialist** Location Guadalajara, Mexico** Pacesetting. Passionate. Together.** HELLA, one of the leading automotive suppliers worldwide, has shaped the industry with innovative lighting systems and vehicle electronics. In addition, the company is one of the most important partners of the aftermarket and independent workshops. What...
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Customer Service Specialist
hace 4 semanas
Guadalajara, México Tata Consultancy Services A tiempo completoRole: Customer Service Representative Role Type: Full time, On-site Location: Guadalajara, Mexico Key Skills: • Advanced English communication skills • Proven Customer Support experience or experience as Client Service Representative • Ability to appreciate the customers’ perspective showing empathy. • Active listening to fully engage the...
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Customer Service Specialist
hace 4 semanas
Guadalajara, México Tata Consultancy Services A tiempo completoRole: Customer Service Representative Role Type: Full time, On-site Location: Guadalajara, Mexico Key Skills: • Advanced English communication skills • Proven Customer Support experience or experience as Client Service Representative • Ability to appreciate the customers' perspective showing empathy. • Active listening to fully engage the customer...
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Customer Service Specialist
hace 3 semanas
Guadalajara, México Tata Consultancy Services A tiempo completoRole: Customer Service Representative Role Type: Full time, On-site Location: Guadalajara, Mexico Key Skills: • Advanced English communication skills • Proven Customer Support experience or experience as Client Service Representative • Ability to appreciate the customers' perspective showing empathy. • Active listening to fully engage the...
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Customer Service Specialist
hace 2 semanas
Guadalajara, México Tata Consultancy Services A tiempo completoRole: Customer Service RepresentativeRole Type: Full time, On-siteLocation: Guadalajara, MexicoKey Skills:• Advanced English communication skills• Proven Customer Support experience or experience as Client Service Representative• Ability to appreciate the customers' perspective showing empathy.• Active listening to fully engage the customer with...
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Customer Service: Consultant/Intake Specialist
hace 2 semanas
Guadalajara, México Legal Management Group A tiempo completoWe need an ambitious, sensitive, and outgoing Customer Service: Consultant/Intakes Specialist to join our team for a long-term position at our fast-paced, established firm.We are looking for individuals who can pay very close attention to detail and get required information from potential and existing clients.The intake specialist should be friendly,...
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Customer Service: Consultant/intake Specialist
hace 3 días
Guadalajara, México Legal Management Group A tiempo completoWe need an ambitious, sensitive, and outgoing Customer Service: Consultant/Intakes Specialist to join our team for a long-term position at our fast-paced, established firm.We are looking for individuals who can pay very close attention to detail and get required information from potential and existing clients. The intake specialist should be friendly,...
