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Agents- Administrative staff and clerks**Responsibilities**- Supervising the Revenue Cycle Department functions including collections, cash posting and billing.- Overseeing the hiring and training of staff.- Efficiently managing patient complaints in respect of billing and collections.- Planning and structuring the department workflow and staffing.- Managing the billing cycle to ensure all claims are billed accurately and on time- Develop SOP’s and develop and oversee the training program- Collaborate with the US based counterpart- Additional duties as assigned.**Requirements**:- College degree in finance, business administration, healthcare administration, or related field.- Fluent in English and Spanish required.- Five years as Team Lead/Supervisor who oversaw KPI’s and improved automations workflow.- Process improvement experience required (Lean & Six-Sigma)- Strong interpersonal and organizational skills.- Excellent customer service skills.- The ability to work in a fast-paced environment.**Benefits**- IMSS 100%- Vacation (after the first year)- Christmas bonus- Paid Training
