Ka Support Analyst

Company Overview:DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.LI-HybridTeam Overview:Proporciona un servicio de primera clase a clientes internos y externos, excelente ejecución, atención a los detalles, rapidez, dinamismo y proactividad, trabajo en equipo y disposición para ir más allá.Role Responsibilities:- Sus principales responsabilidades se describen a continuación, aunque no se limitan a ellas:- Gestionar la información de los contratos de las tiendas y las tareas de back office, además de garantizar la correcta ejecución de cambios como la cuenta bancaria, la dirección, el nombre, etc.- Habilidad para interactuar con el equipo de ventas y restaurantes a través de diferentes canales como tickets, chat o llamadas telefónicas.- Envío de material POP y control de inventario- Formación y actividades de apoyo relacionadas- Gestión de bases de datosRole Qualifications:- Formación académica: Título de técnico o tecnólogo- Al menos 1 año de experiência en atención al cliente: Soporte técnico, back office, empresas de servicios o técnología.- Experiência demostrada y competencia en el manejo de Windows, Excel básico, Word y Google Suite- Debe ser capaz de trabajar en un entorno de equipo colaborativo y de alta energía- Ser proactivo, autónomo en el manejo de responsabilidades- Trabajar en equipo con una actitud positiva- Aprendizaje rápido para adaptarse a la naturaleza dinámica de la función- Demostrar empatía y pasión por el éxito del clienteEEO Statement:- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.**We are committed to building inclusive and diverse teams.**We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.**_