Bilingual Customer Service Representative

hace 3 semanas

Chihuahua, México Grupo American Industries A tiempo completo

Requirements:- behavior, practice and decisions- Maintain up to date knowledge of Wesco customer requirements and distribution methods and timing- Maintain positive working-relationships with external customers and all inter-working departments and personnel- Provide excellent customer service with the intentions of building and maintaining customer relationships through fast and accurate processing of requests- Respond promptly, professionally, and with appropriate detail to customer inquiries pertaining to order information/status, product availability, and/or the plan of action as approved by management to support customer requirements and on time delivery throughout the day- Investigate and attempt to resolve customer issues in alignment with established company policies, procedures, and work instructions- Provide LTA contract administration support, as assigned- Process, monitor, and release incoming orders, and manage internal communication for pending orders to ensure on time delivery to meet customer expectations (on a daily basis)- Prioritize orders based on urgency of product needed, specifications, and shipping and delivery requirements- Process daily release orders system and verify against contract to ensure information is correct- Process material returns (RMA's) as requested by the customer- Understand and ensure proper quality flow downs are in place for contract review- Access customer web site to update shipping and delivery status and work with customer to ensure high delivery and quality rating- Assist in issuing shopping and inventory locator service requests- Enter customer and/or vendor pricing into various databases to support sales quotes, vendor quotes and/or customer purchase orders- Prepare and follow through with customer expedite request- Train/mentor others within sales department (as assigned)- Perform ad hoc projects and tasks (as assigned)Attend department or company sponsored training or meetings, as required- Business Acumen- Acccount Planning- Customer Orientation- Driving for Results- High Impact Communication**Experience**:- 1-3 years of combined Sales and Customer Service experience required (within the aerospace industry, is preferred)- Demonstrated working knowledge of Wesco customers and products is highly preferred- Demonstrated ability to accurately and efficiently perform root cause analysis and conduct research to resolve basic customer issues- Proven ability to work well and provide quality service to internal customers, as neededProven ability to work well within a team environment to produce positive resultsTipo de puesto: Tiempo completo, Por tiempo indeterminadoSalario: $18,000.00 - $21,000.00 al mesBeneficios:- Seguro de vida- Servicio de comedor- Vales de despensaHorario:- Turno de 8 horasIdioma:- ingles avanzado (Obligatorio)Trabajar desde casa:- No

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