Service Desk

hace 3 semanas

Monterrey, México Atos Global A tiempo completo

L1 Service Desk AgentEnglish/ Spanish/ Canadian French requiredOnsite/Temporary Remote- Applies understanding and knowledge of information systems products and services to assist users.- Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems.- Coordinates referrals to appropriate technical, professional, or service personnel.- Receives and prioritizes issues and forwards using appropriate escalation procedures.- Walk Users through problem-solving process.- Basic Network configuration **Proficient in Excel**:- Ticket Creation (Service Now) **VPN**:- Active Directory **Windows Users configuration**:- Remote Desktop Troubleshooting **Local and network printers configuration**:- Proficient in Outlook **Basic Computer Software Knowledge**Tipo de puesto: Tiempo completo, Por tiempo indeterminadoSueldo: $18,000.00 - $23,500.00 al mesBeneficios:- Caja de ahorro- Programa de referidos- Seguro de gastos médicos- Seguro de gastos médicos mayores- Seguro de la vista- Seguro dental- Vacaciones adicionales o permisos con goce de sueldo- Vales de despensa- Vales de restauranteTipo de jornada:- Disponibilidad en noches- Incluye fines de semana- Rotativo- Turno de 8 horasLugar de trabajo: Empleo presencial

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