Customer Service Specialist

hace 2 semanas

Mexicali, México Advanced Energy Industries, Inc A tiempo completo

**CUSTOMER SERVICE SPECIALIST.****ESSENTIAL RESPONSIBILITIES**:- Maintains top level customer requirements to drive total manufacturing requirements.- Collaborate to Improve Customer Lead Times and On Time Delivery Customer Requirement.- Analyzes customer requirements and creates level-load schedules (if applicable), which satisfy customer requirements and provide a smooth production flow through work centers.- Creates/submits production schedule options to Production Manager for approval.- Minimizes inventory levels by accurately managing customer requirements.- Leads the process for sales order change management resulting from changes in quantity, design configuration, part number, Change in Design effectivity and schedule dates.- Provides MRP oversight and is the SME for MRP related issues, training, and accuracy.- Working with Operations, leads slow moving WIP process to ensure WIP is flowing through production.- Supports the Operations team through the analysis and creation of relevant reports.- Works with Operations to monitor production output against customer requirements.- Analyzes currents systems and submits proposals for implementing improvements if necessary.- Using customer schedules, leads exception message reduction process to ensure system accuracy.- Designs, modifies, and develops high level business processes and improvements.- Maintains a clean work environment (including assigned storage and cleaning duties) in full compliance with company standards, customer, and government regulations.**SKILLS**:- Bachelor’s degree with an emphasis Industrial Engineering, or equivalent combination of education and experience required.- 5 + yrs exp in planning, coordinating and scheduling production operations or an equivalent combination of work-related experience- Experience and knowledge with S&OP, ERP systems, DRP/MRP and Planning BOM’s is highly desiredExcelleent people skills- needs to work with people locally and with other fucntions within AE outside of MexicaliExcellent Organizational skills.- Background in labor and equipment capacity planning is preferred- Supply Chain certification preferred (APICS, ISM or CPSM)- Understanding of production plans and rough-cut capacity planning would be useful- High competency level in use of Microsoft Office (Excel, PowerPoint, Word, as a minimum)- Bilingual: English- Spanish**EXPERIENCE**:- 5 + yrs exp in planning, coordinating and scheduling production operations or an equivalent combination of work-related experience**EDUCATION**:- Bachelor’s degree with an emphasis Industrial Engineering, or equivalent combination of education and experience required.- Supply Chain certification preferred (APICS, ISM or CPSM)

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