(Cen) CRM Intake Jr Analyst

hace 1 semana

Saltillo, México CEMEX A tiempo completo

Gather and collaborate through research and feedback the detailed needs, processes, business rules and dataflows to successfully co-design and implement our digital model evolution ensuring sustained adoption.**Main Responsibilities**:- Coordinate and prepare council sessions- Take actions on user feedback and research- Design and maintain adoption dashboards, follow up KPIs and hot-spots actions- Upstream continuous evolution user stories- Team-up with digital marketing for leads management- Collaborate with research, data and culture to focus adoption efforts- Understand and document internal needs that are provided by internal stakeholders (Sales Teams, Sales Backoffice, Inside Sales, Service Centers, Global Commercial and Sustainability Development, Customer Experience) to evolve our digital model- Identify and approach local regulations and business rules updates- Recognize current local tools and practices in place to have a reference impact and transition assessment to design and execute an action plan- Ensure integrity of the data elements across the journey to have the optimum dataflow- Document business cases and use-cases scenarios- Design and evolve digital experiences with engagement**Position Challenges**:- Identify the criticality of model gaps- Maximize the value for our customer and CEMEX from prioritizing upgrades in the model- Effectively identify value-added actions on the journey vs nice-to-have items- Suggest the preliminary priority of evolution items- Ensure the level of detail needed for operative and tactical domains- Project time management and follow-up on plan**Qualifications**:- Spanish and English at least B2 or higher- Bachelor’s degree on Business Management, Commerce, Marketing, or Information Technologies- Previous experience on B2B commercial processes and customer assistance, CRM, digital transformation, and product management- MS Office, MS Dynamics for Sales and Customer Service, MS Power BI, SAP, Snowflake, Miro, Aha JIRA. Desired on programming and database languages- Presentation skills and public speaking, team player, data driven, change management skills, critical and innovative thinking, research analysis, UX oriented, Lean and Agile methodologies, global perspectives understanding, time management, high commitment**Internal/External Relations**:INTERNAL: At Global and Regional level with: Commercial Development, Customer Experience, Sales/Commercial, Service Centers, Digital Marketing, GES, P&IT.EXTERNAL: Consultants, vendors**CEMEX Diversity and Inclusion Statement**:At CEMEX, we recognize the diversity of the world in which we live and in which we do business. We respect diversity, we address the inclusion and non-discrimination of any talented person, regardless of gender, physical ability, age, sexual orientation, culture, ethnicity, religion, political affiliation, marital status, pregnancy / maternity / paternity and nationality. We promote a culture of equity for the construction of a sustainable business and the well-being and development of CEMEX employees.

  • (Cen) CRM Intake Jr Analyst

    hace 1 semana

    Saltillo, México CEMEX A tiempo completo

    Gather and collaborate through research and feedback the detailed needs, processes, business rules and dataflows to successfully co-design and implement our digital model evolution ensuring sustained adoption. **Main Responsibilities**: - Coordinate and prepare council sessions - Take actions on user feedback and research - Design and maintain adoption...

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    hace 4 semanas

    Saltillo, México CEMEX A tiempo completo

    Gather and collaborate through research and feedback the detailed needs, processes, business rules and dataflows to successfully co-design and implement our digital model evolution.**Main Responsibilities**:- Understand and document internal needs that are provided by internal stakeholders (Sales Teams, Sales Backoffice, Inside Sales, BSO, Service Agents,...

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    hace 4 días

    Saltillo, México CEMEX A tiempo completo

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    hace 3 semanas

    Saltillo, México Cemex A tiempo completo

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    Saltillo, México Cemex A tiempo completo

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    hace 3 semanas

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