Ocean Sr Customer Support Rep

hace 3 semanas


Benito Juárez, México UPS A tiempo completo

Explore sua próxima oportunidade em uma organização da Fortune Global 500. Vislumbre possibilidades inovadoras, experimente nossa cultura gratificante e trabalhe com equipes talentosas que ajudam você a melhorar a cada dia. Sabemos o que é preciso para levar a UPS para o futuro - pessoas com uma combinação única de competência e paixão. Se você tem as qualidades e a motivação para liderar você mesmo ou equipes, há funções prontas para cultivar suas habilidades e levá-lo(a) para o próximo nível.**Descrição do cargo**:**Job Summary**This position manages multiple ocean related tasks simultaneously while understanding UPS Supply Chain Solutions and the correlation of functions as they relate to providing excellent customer service.**Responsibilities**:- Serves as the main point of contact with the customer relationship through regular proactive or reactive contact.- Resolves complaints across functional groups.- Processes ocean shipment orders, reviews quotes/rates, audits and researches operational performance issues.- Interfaces with external carriers and vendors to maximize service.- Trains newly hired employees, and serves as a mentor.- Works export/import and supports additional compliance and regulatory responsibilities.- Solves customer complaints and development of action plans where trends exist.**Qualifications**:- Minimum one year customer service experience- Extensive understanding of ocean transportation regulations & functions, brokerage industry and freight forwarding routing- Strong oral and written communication skills- Advanced Microsoft Office skills- Systems knowledge and experience- Analytical and resolution abilities**Tipo de colaborador**:PermanenteA UPS tem o compromisso de oferecer um local de trabalho no qual não aja discriminação, assédio e retaliação.



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