Ocean Sr Customer Support Rep
hace 3 semanas
Explore sua próxima oportunidade em uma organização da Fortune Global 500. Vislumbre possibilidades inovadoras, experimente nossa cultura gratificante e trabalhe com equipes talentosas que ajudam você a melhorar a cada dia. Sabemos o que é preciso para levar a UPS para o futuro - pessoas com uma combinação única de competência e paixão. Se você tem as qualidades e a motivação para liderar você mesmo ou equipes, há funções prontas para cultivar suas habilidades e levá-lo(a) para o próximo nível.**Descrição do cargo**:**Job Summary**This position manages multiple ocean related tasks simultaneously while understanding UPS Supply Chain Solutions and the correlation of functions as they relate to providing excellent customer service.**Responsibilities**:- Serves as the main point of contact with the customer relationship through regular proactive or reactive contact.- Resolves complaints across functional groups.- Processes ocean shipment orders, reviews quotes/rates, audits and researches operational performance issues.- Interfaces with external carriers and vendors to maximize service.- Trains newly hired employees, and serves as a mentor.- Works export/import and supports additional compliance and regulatory responsibilities.- Solves customer complaints and development of action plans where trends exist.**Qualifications**:- Minimum one year customer service experience- Extensive understanding of ocean transportation regulations & functions, brokerage industry and freight forwarding routing- Strong oral and written communication skills- Advanced Microsoft Office skills- Systems knowledge and experience- Analytical and resolution abilities**Tipo de colaborador**:PermanenteA UPS tem o compromisso de oferecer um local de trabalho no qual não aja discriminação, assédio e retaliação.
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Ocean Sr Customer Support Rep
hace 3 semanas
Benito Juárez, México UPS A tiempo completo**Antes de postularse para un puesto, seleccione su preferencia de idioma de las opciones disponibles en la parte superior derecha de esta página.**Explore su próxima oportunidad en una compañía perteneciente a la lista de Fortune Global 500. Visualice posibilidades innovadoras, disfrute de nuestra enriquecedora cultura y trabaje con equipos talentosos...
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Technical Support Engineer
hace 15 minutos
Juárez, Chihuahua, México Customer A tiempo completoHi, I'm Debbie, a Technical Support Manager at I'm looking for a Technical Support Engineer to join our team based in the Australia.As a Technical Support Engineer, you'll communicate directly with our customers via our Support Center. Our team is especially excited to hear from folks with Technical Support backgrounds who have experience communicating...
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Customer Support
hace 6 días
Ciudad Juárez, México Equivity A tiempo completo**Join Our Team as Customer Support at Equivity!** At Equivity, we believe in creating a workplace where every team member thrives. We're seeking a passionate and dedicated Customer Support to bring their unique talents to our collaborative and supportive environment. **What You’ll Do**: - You will have direct contact with American clients to support...
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Contract Success Manager
hace 1 minuto
Juárez, Chihuahua, México Customer A tiempo completoHello from the Recruiting Team at We're looking for a part-time Contract Customer Success Manager to join our team at This role will be a "full stack" CSM: you'll own a dedicated book of business, manage onboarding and ongoing support, and help ensure customers achieve success with has experienced consistent year-over-year growth, and as our customer...
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Customer Support Specialist
hace 4 semanas
Juárez, México HCO Latam A tiempo completo**About the Company**A leading innovator in the restaurant industry, offering a cloud-based platform designed to centralize accounting and back-office operations for restaurants. The company is committed to empowering team members to achieve exceptional results and advance their skills, fostering a culture of continuous improvement and striving to be "Best...
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Operations & Customer Support Manager
hace 6 días
Juárez, México ILNIA SOLUCIONES A tiempo completo**About the Role**: Ilnia is seeking an **Operations & Customer Support Manager**to oversee our day-to-day workflows, manage complex cross-functional initiatives, and ensure we deliver exceptional experiences to our customers. This is a critical role for someone who excels in **customer service, team leadership, and operational execution**. While prior...
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Sr Customer Support Agent
hace 6 días
Juárez, México ILNIA SOLUCIONES A tiempo completo**About the Role** Ilnia Soluciones is hiring a **Senior Customer Support Agent with advanced watch knowledge** to join our Mexico City office and support a fast-growing international luxury watch marketplace. This role is ideal for someone with **hands-on experience in watchmaking, repair, or detailed product knowledge** who also thrives in customer-facing...
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Sr. Customer Operations Manager
hace 2 semanas
Ciudad Juárez, México Integer Holdings Corporation A tiempo completoBy living according to a common set of values, we create a culture that unifies, embraces the uniqueness we all bring to the company, and positions Integer for long-term success.At Integer, our values are embedded in everything we do.**Customer**We focus on our customers’ success**Innovation**We create better solutions**Collaboration**We create success...
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Customer support manager
hace 4 días
Juárez, Juárez, Chih., México Adlecta A tiempo completoAs part of our ongoing commitment to excellence and global talent solutions, Adlecta is expanding its Business Process Outsourcing (BPO) services to support companies worldwide in building high-performing teams. We specialize in identifying, hiring, and managing top talent across multiple industries, ensuring our clients have the right professionals to...
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Manager Customer Support
hace 1 semana
Juárez, Juárez, Chih., México Manatal A tiempo completoManatal is an HRTech software service (B2B SaaS) company headquartered in Bangkok, Thailand. Manatal has a global presence and is trusted by thousands of businesses in over 135 countries and is recognized by Forbes as Best Recruiting Software of 2024. Our mission is to offer the best-in-class AI-powered technologies to empower small, medium, and large...