Manager Customer Support
hace 4 días
Manatal is an HRTech software service (B2B SaaS) company headquartered in Bangkok, Thailand. Manatal has a global presence and is trusted by thousands of businesses in over 135 countries and is recognized by Forbes as Best Recruiting Software of 2024. Our mission is to offer the best-in-class AI-powered technologies to empower small, medium, and large businesses in their staffing & recruitment transformation. Customer Support Executive (Spanish & English) - REMOTE (2 AM - 11 AM) (ICT, UTC+7) You will be a key member of the Manatal sales team and a point of contact between Manatal and our existing clients. You will be responsible for delivering quality service support and helping our users find success through the use of our platform. On top of that, you will be working closely with our Sales, Product, and Engineering team to deliver a level of support that best fits our clients. Respond to customer inquiries via chat, email, and phone in a timely and professional manner. Log and track all support requests in the CRM and ticketing system, ensuring accurate and detailed documentation of issues and resolutions. Provide after-hours and on-call support as needed through live chat or impromptu live support requests. Other tasks assigned by the CEO and Management 2+ years of related Customer Support experience. ~ Spanish Speaking - Must ~ Excellent written and verbal English communication skills, with the ability to explain technical issues to both technical and non-technical audiences. ~ Understanding of common operating systems (Windows, MacOS) and Software applications ~ Basic troubleshooting knowledge about issues related to bugs, web applications, databases, APIs, simple scripts, XML feeds and others is preferred. ~ Familiarity with ticketing platforms - experience with support ticketing systems such as Jira, ServiceNow, Zendesk or similar. ~ ITIL, AWS, etc.) This role is based at our Bangkok office in the heart of the city center As a team of diverse cultures and nationalities, English language proficiency is required Attractive medical healthcare plan ~
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