Sales Team Leader

**About Us**:Medical Departures Inc. is the world leader in finding and booking global doctors & dentists with a network of +6000 clinics/hospitals & +10,000 doctors/dentists in 29 different countries. Weare a fully remote company. The team is spread throughout Latin-America, Europe, Africa, and Asia. With more than 50 team members, the team forms a well-linked network across a variety of locations, lifestyles, and backgrounds.**About the role**:**SALARY**: 1,500 USD (Monthly base)**COMMISSION**: Individual Performance-based starting from the date of promotion**BENEFITS**:100% remote work, healthcare allowance, mobile & internet allowance, unlimited sick & vacation days, maternity/paternity**HIRING STATUS**:Contractor (2 months of probation)**RESPONSIBILITIES**:- Lead, mentor, and motivate the sales team to achieve and exceed sales targets and KPIs.- Provide coaching and feedback to Sales Agents to improve performance and skill levels.- Develop and implement sales strategies and processes to maximize lead conversion and booking rates.- Monitor and analyze sales performance metrics, including revenue, estimated gross booking value (EGBV), and cancellation/no-show rates.- Identify and implement improvement initiatives to enhance the sales process and customer experience.- Ensure the team provides excellent customer service, responding swiftly and courteously to patient inquiries an complaints.- Oversee the coordination of appointment bookings between dental/medical providers and patients, ensuring accuracy and timely follow-up.- Support Sales Agents in upgrading patients to higher-value treatments and promoting available discounts and promotions.- Ensure accurate capture and documentation of patient information in the Zoho CRM tool, maintaining a +95% accuracy rate for tags, notes, and follow-up tasks.- Monitor daily sales funnel activities, conversions, and projections, providing regular reports to senior management.- Collaborate with other departments, including Sales Managers, Marketing, Content, and Supply, to ensure a cohesive approach to achieving company objectives.- Facilitate regular training and coaching sessions to keep the team updated on best practices and new product offerings.- Provide ongoing training on the Best Practice System (BPS) documentation and training materials**ADDITIONAL DUTIES AS REQUIRED**- Attend regular team meetings- Weekend availability, according to shift schedule (5 days on, 2 days off)- Early/late availability, according to shift schedule- Preventing unsound or unethical business practices.- Submitting timely expense reports for reimbursements and completing other tasks and reports in accordance with Company policies and procedures.- Support the achievement of the Medical Departures Inc.’s sales and revenues objectives- Helpbuild the world’s largest global medical marketplace**JOB REQUIREMENTS**:- 3-5years proven experience as a Sales Team Leader or similar role in a remote sales environment.- Strong leadership and team management skills, with a demonstrated ability to lead and motivate a diverse team.- Excellent communication and interpersonal skills, with the ability to handle customer inquiries and complaints professionally.- Ability to work in a fast-paced environment, with flexibility to work weekends and varied shifts as required.- Strong analytical skills and a results-driven approach.- Fluent in English (verbal and written) *need-2-have*- Experience meeting or beating sales targets- Proven experience being in the ‘top tier’ of sales performance at your previous employers- Extensive technical experience with: MS Office (Outlook, Word, Excel, Teams Chat) or Google Business suite (Gmail Calendar, Meet, Docs, Drive), CRM (Zoho, Zendesk, Salesforce, SugarCRM, Freshworks), phones (Twilio, RingCentral Dialpad, CallTrackingMetrics, Tollfreeforwarding), chat (LiveChat, Olark,- Familiarity & knowledge of dental or medical procedures *nice-2-have*- Excellent listening and writing skills- Travel savvy- international travel experience *nice-2-have*- Ability to work responsibly and productively from a remote home-office environment with good time management.- Weekendavailability, according to shift schedule (5 days on, 2 days off)- Early/late availability, according to shift schedule**EQUIPMENT REQUIREMENT**:- Highspeed internet & mobile connections- Reliable computer & mobile device with audio and video capabilitiePay: Up to $30,162.58 per monthApplication Question(s):- are you data driven?**Experience**:- sales representative: 2 years (required)- Sales Team Leader: 2 years (required)- coaching: 2 years (required)**Language**:- English (required)