Tour Reception Representative

hace 2 semanas

Cancún, México Marriott Vacations Worldwide A tiempo completo

**PRINCIPAL OBJECTIVE OF POSITION**Responsible for Tour Desk operations including telephone, guest reception, tour registration, and gifting. Actively exhibits the highest level of compliance of the Company operating standards.**ESSENTIAL DUTIES AND RESPONSIBILITIES**To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.- Coordinates the daily opening and closing of Tour Desk- Perform daily maintenance to Concierge Assistant- Ensure that the data from the property management system is imported to Concierge Assistant on a daily basis- Process daily call list from the property management system for the VSC’s- Assign arrivals to VSC’s in the property management system- Log all General Information appointments/inquiries in GI Log- Distribute premiums to guests who have toured’- Ensure that the Starpoints distributed to guests for touring are submitted to corporate to be redeemed- Prepare and maintain daily tour booking schedule- Screen all customer activity per tour qualification guidelines- Monitor daily tour activity and Sales Executive availability, and reports discrepancies to appropriate manager- Accurately compiles and enters daily tours and related statistical data- Generate daily and monthly tour activity summaries for distribution to key personnel and post for VSC’s- Maintain daily communication with VSC’s with regards to tour bookings and daily tour schedule- Exercises excellent judgment in dealing with tour scheduling in order to maximize tour production- Exercises excellent judgment during tour over-bookings and other challenges in order to ensure positive customer experience- Maintain excellent customer service techniques; deals with customers professionally and courteously- Appropriately interact with all personnel and maintains positive, professional relationships with co-workers- Maintain close communicative relationships with Marketing and Sales Management in order to ensure the highest level of program efficiency and standards- Assist Marketing Management in executing special projects, as directed- Track inventory, order and maintain Tour Desk supplies**QUALIFICATIONS/COMPETENCIES**Bilingual proficiency (English and Spanish)Computer literacy, including but not limited to Microsoft Office, Excel, Microsoft WordMathematical SkillsReasoning Ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists.**BENEFITS**- Competitive salary- Superior benefits of law- 2 days off per week- Professional development opportunities- Good work environmentimvwcalaMarriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

  • Hostess (Tour Reception Representative)

    hace 3 semanas

    Cancún, México Westin Lagunamar Ocean Resort M&S A tiempo completo

    PRINCIPAL OBJECTIVE OF POSITIONResponsible for Tour Desk operations including telephone, guest reception, tour registration, and gifting. Actively exhibits the highest level of compliance of the Company operating standards.ESSENTIAL DUTIES AND RESPONSIBILITIESTo perform this job successfully, an individual must be able to perform each essential duty...

  • Hostess (Tour Reception Representative)

    hace 2 semanas

    Cancún, México Westin Lagunamar Ocean Resort M&S A tiempo completo

    PRINCIPAL OBJECTIVE OF POSITIONResponsible for Tour Desk operations including telephone, guest reception, tour registration, and gifting.Actively exhibits the highest level of compliance of the Company operating standards.ESSENTIAL DUTIES AND RESPONSIBILITIESTo perform this job successfully, an individual must be able to perform each essential duty...

  • Hostess Vacation Club) Tour Reception Representative

    hace 2 semanas

    Cancún, México Westin Lagunamar Ocean Resort M&S A tiempo completo

    **PRINCIPAL OBJECTIVE OF POSITION**Responsible for Tour Desk operations including telephone, guest reception, tour registration, and gifting.Actively exhibits the highest level of compliance of the Company operating standards.**ESSENTIAL DUTIES AND RESPONSIBILITIES**To perform this job successfully, an individual must be able to perform each essential duty...

  • Tour Reception Supervisor

    hace 2 semanas

    Cancún, QRoo., México Marriott Vacations Worldwide A tiempo completo

    **Job Summary** This role is responsible to ensure consistent levels of customer service are delivered to ensure an excellent guest arrival experience. To facilitate and ensure coordination and effective communication between Sales & Marketing to create a quality guest experience from the initial check in process to completion. Responsibilities include...

  • Ejecutivo de Ventas Tour and Travel

    hace 1 día

    Cancún, México Playa Hotels & Resorts A tiempo completo

    **Ejecutivo de Ventas Tour and Travel**: - Ubicación: Hyatt Zilara Cancun - Ciudad: Cancún, ROO, MX, 77500 - Fecha: 24 ene. 2025 ¿Eres alguien que ama los retos y desafíos constantes? ¿Eres naturalmente curioso y siempre estás dispuesto a pensar fuera la caja para resolver una situación? ¿Tienes una mentalidad de crecimiento y estás buscando una...

  • Bilingual Marketing Executive

    hace 2 semanas

    Cancún, México Marriott Vacations Worldwide A tiempo completo

    An established industry player seeks a front-line marketing representative to engage guests and provide exceptional service.This role involves generating tour flow, qualifying leads, and delivering concierge services to enhance guest experiences.Candidates should be bilingual in English and Spanish, with a strong background in customer service, sales, or...

  • Administrative Assistant Moc

    hace 6 días

    Cancún, México Westin Lagunamar Ocean Resort M&S A tiempo completo

    **Position Summary**:As a member of the professional staff, contributes specialized knowledge and skill in a discipline (e.g. Accounting, Finance, Human Resources, Information Resources, Operations Planning & Support, Sales & Marketing) area to support team and/or department business objectives. Generally, works under limited supervision, but within...

  • Administrative Assistant

    hace 1 semana

    Cancún, México Marriott Vacations Worldwide A tiempo completo

    Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.**PRINCIPAL OBJECTIVE**Will provide operational...

  • Sales Executive

    hace 6 días

    Cancún, México Marriott Vacations Worldwide A tiempo completo

    Join to apply for the Sales Executive role at Marriott Vacations Worldwide Join to apply for the Sales Executive role at Marriott Vacations Worldwide Specific Job SummarySales Executive duties include meeting, touring, and involving prospective guests/owners while on property and presenting them with an opportunity to purchase while on presentation, to...

  • Sales Executive

    hace 1 semana

    Cancún, México Marriott Vacations Worldwide A tiempo completo

    Join to apply for the Sales Executive role at Marriott Vacations WorldwideJoin to apply for the Sales Executive role at Marriott Vacations WorldwideSpecific Job SummarySales Executive duties include meeting, touring, and involving prospective guests/owners while on property and presenting them with an opportunity to purchase while on presentation, to become...