Customer Service Analyst
hace 2 semanas
Perfil de puesto: Customer Service Analyst.Objetivo: Asegurar el cumplimiento del ciclo order to invoice para los modelos especializados de servicio a clientes (Cirugías a Vistas, Consignas, Insites y Soluciones Integrales) asegurando su correcto sometimiento y pago, así como conciliar los servicios otorgados en cada uno de los hospitales y facturación en sistema SAP;manteniendo siempre el compromiso y servicio con clientes internos y externos, para soluciónoportunade sus solicitudes.**Responsabilidades**:- Capturay seguimientode órdenes de los modelos de especializados hasta su entrega y/o facturación.- Generación de métricasrelevantes para el monitoreo y mejora del área.- Mantenimiento defichas técnicas de los clientes asignados, incluyendo los contactos para conciliación de facturación.- Interacción con otras áreas dentro y fuera de Deliver para escalar y encontrar soluciones a solicitudes de clientes.- Generación de evidencias para auditorias de acuerdo con procesos de J&J.- Cumplir en todo momento con la políticas y procedimientos establecidos por la empresa.- Asegurar el control y resguardo de evidencias de entregadigitales y físicas.Proponer y participar en actividades de mejora continua.**Qualifications**:Escolaridad: Licenciaturaen progreso.Licenciatura / especialidad: Ingeniería Industrial, Administración o carreras afines a Logística.Office: Avanzado.Excel: Avanzado.Manejo de SAPExperiência en el puesto: 1 añoen servicio a clientes, deseable experiência en participación de proyectos de mejora continuaInglés: Básico
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Customer Service Analyst
hace 2 semanas
Ciudad de México Citigroup A tiempo completo**Discover your future at Citi**:Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.**Job Overview**:The Customer Service Analyst 1 is an entry-level...
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Corporate Customer Service Analyst
hace 3 semanas
Ciudad de México Citi A tiempo completoThe Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.**Responsibilities**:- Serve as single point of contact for...
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Customer Service Analyst 1
hace 6 días
Ciudad de México Citi A tiempo completoThe Customer Service Analyst 1 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.**Responsibilities**:- Serve as single point of...
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Customer Service Analyst
hace 2 semanas
Ciudad Juarez, México ZF ELECTRONIC SYSTEMS JUAREZ SA DE CV A tiempo completo**ZF ELECTRONIC SYSTEMS JUAREZ SA DE CV** **Solicita**: **Customer Service Analyst** **Descripción y Requisitos** **Requirements**: - Bachelor’s degree (Engineering, Supply Chain Management, Economics, or related field and/or 4+ years of related experience) - 4+ years (progressive) of professional experience encompassing many of the following fields -...
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Customer Service Intermediate Analyst
hace 3 semanas
Ciudad de México Citi A tiempo completoThe Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.**Responsibilities**:- Manage a portfolio of...
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Customer Service Sr Analyst
hace 7 días
Ciudad de México, Ciudad de México Citi A tiempo completoThe Customer Service Senior Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.Responsibilities:Manage a portfolio of high-profile clients...
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Customer Service Sr Analyst
hace 7 días
Ciudad de México, Ciudad de México Citi A tiempo completoDiscover your future at CitiWorking at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.Job OverviewThe Customer Service Senior Analyst is an intermediate-level...
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Customer Service
hace 1 semana
Ciudad de México Reclu IT A tiempo completo**Operation Analyst (Customer Service)** Como costumer Service contribuirás a comprobar y validar los datos de facturación de las campañas con la fuente correspondiente, realizarás validaciones básicas y harás un seguimiento con las partes interesadas internas correspondientes. Facilidad de palabra, atención al cliente. Resolver el problema de...
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Customer Service Officer
hace 3 semanas
Ciudad de México Citi A tiempo completoThe Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.**Responsibilities**:- Manage a portfolio of...
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Customer Service Analyst
hace 2 semanas
México Kellanova A tiempo completoAs a Customer Service Analyst, you will Manage the end-to-end order process and provide exceptional internal and external customer service for smaller, less complex customers. Develop solutions and become a process expert through collaboration and analytics. Also, partner with internal and external customers at all levels, including senior management to...
