Helpdesk Associate

**Req ID**: We are currently seeking a Helpdesk Associate to join our team in Jalisco, Guanajuato (MX-GUA), Mexico (MX).**Job Description**:Job Responsibilities Include:- Track and document the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner- Responsible for driving resolution of incidents on a 24/7 desk- Read text on computer screens for the duration of the shift- Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks- Ensure a quiet, private workspace with high speed, wired internet- Travel up to 10% of the time, if required- Lift up to 25 lbs. if needed for equipment setup- Have a working cell phone for manager communication and Two-Factor AuthenticationBasic Qualifications:- Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical education)- Minimum of 1 year of technical troubleshooting experience- High school diploma or equivalent requiredPreferred Skills:- Experience in a call center environment- Demonstrate a service philosophy in all interactions with clinicians and colleagues- Effective communication and interpersonal skills- Proficient typing and English language skills (both verbally and in writing)- Strong listening capabilities to fully understand caller's needs / requests- Exceptional ability to work optimally in a fast-paced environmentLI-LATAM**About NTT DATA