Officer Infrastructure Analyst Tandem C10
hace 2 semanas
Collaborate in COB and DRP exercises.Collaborate in the scheduled maintenance of the test equipment with the technical support entities.**Key Responsabilites**:- Ensured the implementation of policies and standards in each SW release as well as in special test requests.- Operate the SW changes implemented in the acceptance testing environments.- Executes the requests assigned to your work group through the established requirements (REQ, INC, Itsk, CR, CTsk, BRM)- Execute the operational scripts of batch processes, line services and maintenance activities in the different equipment and development and test environments.- Check that the care services of the area are fulfilled in a timely manner in each shift.- Keep up to date on the handling of operations data as well as new trends and operation techniques.- Gather the necessary evidence of the test runs, as well as analyze possible failures and report to the engineering companies.- Participation in special tests and supports required by our direction giving speed and special supports.- Transfer Software from Non-Production environments to Production environment repositories as requested via ServiceNow tickets.- Meet requirements the support groups within CTI for any incidents on the non-production platforms until proper resolution.- Review, approve and operate any automation into the environment to enhance service delivery or productivity.- Ensure that all systems and services are in compliance with established policies, SLA´s and baselines.- Assuring the execution and compliance of all Service Levels agreement with users and clients.- Participate in upgrades documentation periodically for proper operating and infrastructure procedures for all systems and environments.- Operate software testing to ensure meet established specifications.**Knowledge/Experience**:- Requires a familiarity of processes, systems, and network components as well as a working knowledge of Citigroup’s businesses, services and general used tools. Proficiency in Microsoft Office Suite.- Experience in dynamics environment: remaining calm and objective in a high-pressure environment.- Proven experience in the Tandem platform is desired (1-3 years).**Qualifications**:- Qualifications include, but are not limited to:- B.S./B.A. degree in Computer Information Systems, or similar is desirable or experience in the field is accepted if not BS/BA degree is present (At least 1-3 years’ experience)- 1 to 3 years’ experience with information technology services or related disciplines.- Basic level English- TANDEM platform, commands and operation knowledge are a plus.- Desirable but not necessary experience with ServiceNow tool and processes are highly valuable.- Standard MS Office tools, Desktops, Data & Voice platforms, Databases and Operating systems basic knowledge.- 1 to 3 years of experience in testing areas.- Adapt to a 3-shift operating model.- **Job Family Group**:Technology- **Job Family**:Infrastructure- **Time Type**:Full time- Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.View the **EEO Policy Statement**.View the **Pay Transparency Posting
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