Noc Tier 2 Engineer
hace 3 semanas
Flo Networks is a leading provider of telecommunications services between the United States and Mexico. We provide voice and data services to Fortune 1000 companies, telecommunications and cable companies through a fiber optic network that stretches 35,000 km between both countries.We are looking for a **NOC Tier 2 Engineer** to provide support, monitoring and customer service from the Flo Networks Network Operation Center. This position can be located in Ciudad Juárez or Mexico City.**The Role**:**Responsibilities**:- Diagnose, coordinate, follow up and resolve complex cases until the problem reported by the client is resolved satisfactorily, keeping the client informed at all times.- Monitor the network using the tools and systems implemented, and respond to them through the creation, monitoring and resolution of tickets.- Evaluation and monitoring of maintenance windows, from suppliers and internal to Transtelco, for customer services.- Lead high-impact failures, and keep affected customers informed for the duration of the event.- Carry out activities of systems administration, maintenance and infrastructure support.- Creation of technical manuals for daily operation (WikiNOC).- Support mentor the NOC Tier 1 Engineers to ensure their success in the team.- Internal and external escalation of cases.**Requirements**:- Bachelor's degree in Computer Science, Engineering, Telecommunications or related careers.- Experience of 3 years or more in a technical support role, and at least 2 years in customer service.- Cisco CCNP certification or equivalent experience (ITIL and Juniper certifications also a plus).- Bilingual English (100%) and Spanish.- Solid experience working in IP operations in TELCO or ISP companies.- Efficient use of CRM information systems such as ServiceNow, Remedy, etc.- Knowledge of network monitoring systems such as Nagios, Opview, OP5, Solarwinds, HP OpenView or similar).- Previous experience with network equipment such as routers, switches, firewalls, and protocols such as MPLS, OSPF, SNMP, TCP/IP, and ICMP.- Basic knowledge of RF and microwave equipment.- Advanced knowledge of IP principles and the components of an IP network.- Excellent interpersonal, communication and teamwork skills.- Availability to work shifts outside of business hours and participate in rotating shifts.- Take initiative to learn new products and new technologies.**Privacy notice**: Flō Networks does not use the personal information of job applicants for any purpose other than strictly the recruitment process.
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Noc Tier 2 Engineer
hace 2 semanas
Ciudad de México Flō Networks A tiempo completoFlo Networks is a leading provider of telecommunications services between the United States and Mexico. We provide voice and data services to Fortune 1000 companies, telecommunications and cable companies through a fiber optic network that stretches 35,000 km between both countries.We are looking for a **NOC Tier 2 Engineer** to provide support, monitoring...
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Noc Engineer Level 2
hace 6 días
Ciudad de México Flō Networks A tiempo completoFlo Networks is a leading provider of telecommunications services between the United States and Mexico. We provide voice and data services to Fortune 1000 companies, telecommunications and cable companies through a fiber optic network that stretches 35,000 km between both countries. We are looking for a **NOC Tier 2 Engineer** to provide support, monitoring...
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Noc Engineer
hace 2 semanas
Ciudad de México Flō Networks A tiempo completoFlo Networks is a leading provider of telecommunications services between the United States and Mexico. We provide voice and data services to Fortune 1000 companies, telecommunications and cable companies through a fiber optic network that stretches 35,000 km between both countries.We are looking for a **NOC Tier 2 Engineer** to provide support, monitoring...
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Noc Engineer Level 2
hace 3 semanas
Ciudad de México Flō Networks A tiempo completoFlo Networks is a leading provider of telecommunications services between the United States and Mexico. We provide voice and data services to Fortune 1000 companies, telecommunications and cable companies through a fiber optic network that stretches 35,000 km between both countries.We are looking for a **NOC Tier 2 Engineer** to provide support, monitoring...
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Operations Engineer
hace 1 semana
Ciudad de México Factor Uno A tiempo completo**Operations Engineer (NOC)**- **Experience**:_- Minimum experience of 2 years- Intermediate-advanced English (this is a bilingual vacancy)- Experience in using monitoring tools such as SolarWinds and Splunk- Preventive and corrective knowledge in hardware and software- **Activities**:_- Detection and management of alerts on NOC monitoring platforms, as well...
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NOC Engineer
hace 1 semana
Ciudad de México, Ciudad de México TransNetwork LLC A tiempo completoMonitoring and executing the daily operational activities needed to manage IT services and the supporting IT infrastructure.Job Description:The NOC Engineer will be responsible for:Monitoring the network, transactional systems and IT infrastructure performance identifying any irregularities or issues to maintain the expected performance and availability of...
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NOC Transport Technician/Engineer
hace 1 semana
México STAND 8 Technology Consulting A tiempo completoSTAND 8 provides end-to-end IT solutions to enterprise partners across the United States, with offices in Los Angeles, New York, New Jersey, Atlanta, and internationally in Mexico and India. We are seeking a highly skilled NOC Transport/DWDM Technician/Engineer who is passionate about optical transport technologies and thrives on solving complex telecom...
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Noc
hace 2 semanas
Ciudad de México Axity A tiempo completo**La familia de Axity te da esta oportunidad a través de esta vacante cumpliendo los siguientes requisitos****Experiência en**- Mínimo 1 a 2 años experiência- Brindar el soporte como Operador de NOC (Centro de Operaciones de Red), ejecutando las actividades y/o procedimientos a realizar y la información que debe documentarse.**Conocimientos de las...
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Noc
hace 2 semanas
Ciudad de México Axity A tiempo completo**La familia de Axity te da esta oportunidad a través de esta vacante cumpliendo los siguientes requisitos** **Experiência en** - Mínimo 1 a 2 años experiência - Brindar el soporte como Operador de NOC (Centro de Operaciones de Red), ejecutando las actividades y/o procedimientos a realizar y la información que debe documentarse. **Conocimientos de...
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NOC Transport Technician/Engineer
hace 1 semana
Ciudad de México STAND 8 Technology Consulting A tiempo completoSTAND 8 provides end-to-end IT solutions to enterprise partners across the United States, with offices in Los Angeles, New York, New Jersey, Atlanta, and internationally in Mexico and India. We are seeking a highly skilled NOC Transport/DWDM Technician/Engineer who is passionate about optical transport technologies and thrives on solving complex telecom...
