Technical Support Manager
hace 6 días
This position, under the general direction of the Director of Technical Support, is responsible for the overall direction, coordination, quality and output of employees that provide technical support for our award-winning K-12 software systems. This position ensures that our employees provide world class solutions-oriented technical support with a strong focus on customer service that is designed to maximum customer satisfaction while reaching our target goals. This position drives process improvements while motivating others to accurately analyze, troubleshoot, diagnose and resolve software or system related issues. This position will interact with customers via multiple channels including voice and/or written digital based communication and will be responsible for driving customer loyalty. Additionally, this position will provide leadership and guidance to evolve our operations while supporting new and existing solutions and services for a wide range of customers. Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Monitors and drives supervisors and staff performance, establishing operational objectives and work plans, and driving process improvements. Works to increase team efficiency and effectiveness, providing guidance and coaching to supervisors and staff, and plays a key role in developing furture leaders. Capable of cross departmental collaboration to drive desired outcomes and working on issues of diverse scope, requiring evaluation of a variety of factors and advanced understanding of business trends. Monitor operational activity (volumes, key performance indicators/metrics, corrective action reporting, performance plans, trends, product content changes, etc.) Addresses any customer satisfaction issues Coaches and develops employees Participates in hiring of new team members, Performs any HR related administrative tasks Leads regular staff meetings, conducts regular employee one-on-one sessions, and annual reviews Addresses any performance management issues with employees Works with direct reports to understand and prioritize work loads All other duties as assigned Qualifications include: Minimum of 5+ years of relevant and related work experience ideally in a Saas Software company Immersed in digital AI technologies and automation platforms Fully versed in software development lifecycle (SDLC) Able to program manage adhoc initiatives methodically Proficient in Microsoft Office suite Salesforce or other CRM experience required Prior experience in a data-driven environment to derive insights Excellent attention to detail and time management skills Excellent oral and written communication skills (English and Spanish) Excellent customer service and conflict resolution skills Superior trouble shooting and analytical skills Ability to lead and coach employees Ability to thrive with a heavy workload and multiple projects with frequent interruptions and schedule changes Bachelor’s degree or equivalent years or relevant work experience in a technical field preferred Experience managing small to midsized teams or functional areas. Excellent communication and public relations abilities. Strong trouble-shooting and problem-solving skills. Ability to train and supervise others. Capable of driving operational excellence in a contact center environment to maintain or improve SLA’s Service orientation and sincere willingness to assist others. #J-18808-Ljbffr
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Technical Support Supervisor
hace 3 semanas
Región Centro, México PowerSchool A tiempo completo1 day ago Be among the first 25 applicants This position, under the general direction of the manager, supervises employees that provide technical support for our award‑winning K‑12 software systems. This position ensures that our employees provide world‑class, solutions‑oriented technical support with a strong focus on customer service that is...
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CSS Technical Account Manager
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Región Centro, México Oracle A tiempo completoCSS Technical Account Manager - Technical Architect 4 CSS Technical Account Manager - Technical Architect 4 1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Client advocate that provides guidance around product expertise and translates Customer needs/requirements into integrated solutions. Responsible...
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SaaS Technical Support Manager
hace 6 días
Región Centro, México PowerSchool A tiempo completoA leading educational technology company in Mexico is seeking a Director of Technical Support. This role involves overseeing technical support operations and ensuring exceptional customer service delivery. Candidates should have over 5 years of experience in a SaaS environment, proficiency in English and Spanish, and strong leadership skills. The position...
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SaaS Tech Support Leader
hace 3 semanas
Región Centro, México PowerSchool A tiempo completoA leading software company in Guadalajara, Jalisco, is seeking a Mid-Senior level Technical Support Manager to supervise a team providing solutions-oriented support for K-12 software systems. The ideal candidate should have 4-6 years in a technical support role, proficiency in digital technologies, and excellent customer service skills. This full-time role...
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Technical Sales Manager
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región centro jalisco, México Financecolombia A tiempo completoEssential Duties and Responsibilities Develop and manage a results driven sales team. Develop growth strategy/targets for assigned product line (in conjunction with applicable Sales Manager(s) for each Regional Sales/Account Manager. Coordinate commercial and technical details with promotion, demonstration, sale and deliverables for product lines(s) both...
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Technical Program Manager
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región centro jalisco, México Sanmina Sci Rsp De Mexico, S.A. De C.V A tiempo completoA technology solutions company is seeking a Technical Program Manager (Hybrid) to support teams throughout the development lifecycle. The role involves coaching in Agile methodologies, facilitating team events, and ensuring the execution of strategic plans. Candidates should possess strong problem-solving skills and the ability to work collaboratively in a...
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Director of Operations
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Región Centro, México Rise Technical A tiempo completoOperations Director (Packaging / Lean Manufacturing) Guadalajara, Mexico $130,000 USD + Bonus + Full Benefits + International Travel Opportunities A major opportunity for an Operations leader to step into a regional role with a global manufacturer known for delivering engineered packaging solutions, innovation and continuous improvement across its network....
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Technical Project Manager – Test Engineering
hace 2 horas
región centro jalisco, México Averna Technologies Inc. A tiempo completoTechnical Project Manager – Test Engineering Full-time Work Model: 100% Remote The Averna experience Averna delivers industry-leading test solutions and services for communications and electronics device makers worldwide, accelerating product development, quality and innovation: Be : Serve international customers and collaborate with colleagues in Canada,...
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Project Manager, Technical Service Management
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Technical Lead
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Región Centro, México Wipro Limited A tiempo completoRole Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores...
