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Demonstrate Uber Freight values and behaviors.- Values: Customer Success, Do the Right Thing, Innovate with purpose, Stronger Together,- Behaviors: Thinks ahead, thrives in change, Collaborates, gets it Done Operations Management- Manage daily execution for Intra Mexico operations (OTR and Intermodal)- Meet or Exceed UberFreight and Customer Targeted Financial Objectives. Customer Relationship- Consistent and professional communications; effective, prompt, and courteous communications for difficult situations, relaying service failures, etc. Carrier Relationship- Productive carrier relationship development, cover loads, handling and management of difficult situations, etc. Achieve Internal Department Goals- Ensure appropriate use of internal high-service, fair and cost competitive services. Financial Procedures and Operating Metrics- Detention management, research/resolving invoice discrepancies, benchmark rate achievement, automation objectives, expedite decisions and cost, etc.- Pro-actively identify and communicate issues, propose and implement solutions for continuous improvement in regards to processes, cost, service, and profitability- Conflict resolution and problem solving.- Develop and distribute customer reports and internal performance management reports.- Negotiate and contract rate agreements with carriers, reconcile established rate levels with available purchased transportation providers, seek out new carriers to provide service at competitive rate levels.- Rate Quotes.- TMS Updates/Maintenance (including rates, SRG, OCA, FAM, SPT, etc.).- Monitor and hold team accountable for all key job functions.- Review, analyze, and understand matters related to P&Ls.- Deliver cost savings / cost containment to customer and/or Transplace.- Retain overall ownership of assigned areas of responsibility.**Basic Qualifications**- College degree- 2-5 years of related experience- Adaptability/Flexibility- Amicable and Trustworthy- Analytical- Sense of Urgency- Communication Skills- Cost Conscious- Objective**Preferred Qualifications**- 4 years of logistics or customer service, 2 years of management- Working Knowledge and Utilization of the appropriate transportation management system- Advanced computer skills including Microsoft Office- Negotiation skills.- Advanced Spanish and English written, oral, and presentation communication skills**About Uber Freight****EEOC**Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.**Experience**: Required- 6 year(s): 6+ years as an operations manager dealing with customers directly- 6 year(s): 6+ years experience as an operations manager dealing with carriers, asset based and 3PL's- 2 year(s): experience in manage transportation systems- 4 year(s): Manage people/temas**Education**: Required- Bachelor or better in Transportation & Logistics or related field**Skills**: Required- Bilingual English/Spanish- Business Intelligence- Customer ServicePreferred- Financial Reporting**Behaviors**: Preferred- Enthusiastic: Shows intense and eager enjoyment and interest- Dedicated: Devoted to a task or purpose with loyalty or integrity- Leader: Inspires teammates to follow them**Motivations**: Preferred- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization- Goal Completion: Inspired to perform well by the completion of tasks- Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
