Service Desk Support Engineer

hace 2 semanas


Desde casa, México EPAM Systems, Inc. A tiempo completo

We are seeking a proactive and customer-focused **Service Desk Support Engineer**to join our team.You will handle ticket triage, gather requirements to resolve tickets, and assist end-users with hardware and software issues. This role provides an opportunity to enhance your technical and communication skills in a dynamic support environment.**Responsibilities**- Address ticket triage and gather necessary requirements for resolution- Assist employees with hardware tracking and troubleshooting- Support remote working issues experienced by end-users- Manage user access-related tasks using Active Directory- Collaborate with teams to resolve technical challenges effectively- Escalate issues for advanced troubleshooting or resolution- Provide a high level of customer service and clear communication during resolution- Ensure resolved tickets comply with established processes and standards**Requirements**:- 2+ years of experience in service desk support or related field- Competency in Active Directory for managing access and user accounts- Knowledge of Microsoft Windows, macOS, and troubleshooting techniques- Skills in customer service and support strategies- Strong written and spoken communication abilities- Upper-intermediate proficiency in English (B2+)**We offer**- Career plan and real growth opportunities- Unlimited access to LinkedIn learning solutions- International Mobility Plan within 25 countries- Constant training, mentoring, online corporate courses, eLearning and more- English classes with a certified teacher- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)- Flexible work schedule and dress code- Collaborate in a multicultural environment and share best practices from around the globe- Hired directly by EPAM & 100% under payroll- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)- 13 % employee savings fund, capped to the law limit- Grocery coupons- 30 days December bonus- Employee Stock Purchase Plan- 12 vacations days plus 4 floating days- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)- Monthly non-taxable amount for the electricity and internet billsEPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.



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