Service Desk Analyst
hace 3 semanas
**About Us**Integon Service Co. supports its insurance company affiliates, which offer property and casualty insurance products, including personal auto, homeowners, RV, motorcycle, small business auto insurance and more.With our Mexico headquarters located in Tijuana, Baja California, at Integon, with over 900 employees, we continue to grow our portfolio of remote positions that can be filled anywhere in the country. We offer the stability of a large corporation with the flexibility of a remote or hybrid career.We continue to build a caring and inclusive company culture and are proud to be certified as a **Great Place to Work**Provides technological support by investigating and resolving complex problems. Responsible for general administrative duties related to the management of individual and/or team tickets, call flow, and project work. Effectively demonstrates customer care principals in individual to group interactions.**Key Responsibilities**- Collaborates with other business units to resolve advanced technical needs and provides authored solutions to increase resolution by first contact interactions- Consistently interacts with voice, network services, software developers, product operations and/or vendors to re-establish service and/or identify and resolve the root cause and/or more complex problems- Manages the expectations of customers- Conducts testing to ensure that all information systems products and services meet maximum organization standards and end-user requirements- Thoroughly tests software and/or hardware to ensure proper operation and freedom from defects. Simulates and analyzes issues to resolve operating difficulties- Recommends system modifications to reduce user problems due to updated and/or new technology, minor rules/rates and form releases. Recognizes and acts on inconsistencies- Collaborates with the affected business units regarding new/upgraded technologies- Designs, develops and executes basic to complex client communication after thorough analysis**Requirements**:- Troubleshooting skills- Customer support skills- Work organization- Interpersonal skills- Oral and written communication skills**Preferred Skills/knowledge**- Cisco platform knowledge- Call center environment experience desired- Advanced English- Routing/Pin commands**Salary**: $25,595.28 per month**Education**:- High school or equivalent (preferred)**Experience**:- Service desk: 1 year (required)**Language**:- English (required)Work Location: Remote
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Service Desk
hace 7 días
Desde casa, México Open Service A tiempo completo**Descripción**Somos una empresa 100% mexicana con más de 30 años en el mercado brindando soluciones de valor para nuestros clientes en el segmento de las Tecnologías de la Información.Te invitamos a participar en el proceso de nuestra siguiente vacante:**Service Desk (remoto)**Horario: lunes a viernes de 8:00 a.m. a 6:00 p.m.**Requisitos**:- Gestión y...
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Senior Service Desk Analyst
hace 2 semanas
Desde casa, México SafeGuard Global A tiempo completoSenior Service Desk Analyst - Group IT Job Title: Senior Service Desk Analyst Reports to: Service Desk Team Leader **Location**: Global (covering USA ET time zone) Role Overview Due to our exceptional and continued rapid growth, Safeguard Global is currently seeking a Senior Service Desk Team Lead to enhance our existing capacity to not only support and...
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Front Desk Representative-remote
hace 4 semanas
Desde casa, México Nomad Desk A tiempo completoAs a Nomad Desk call center representative, you will be working remotely reporting directly to the leader of the campaign.**Net Salary**: $8,000mxn/mo to $8,500mxn/mo**Duties**:- Provide patients with exceptional phone service by answering their questions promptly.- Process and escalate requests following the standard customer support procedures.- Take notes...
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Service Desk Agent
hace 3 días
Desde casa, México MSNS HR TECHNOLOGY LLC A tiempo completo**Role: Service Desk Agent (Multiple roles)****Openings: 10+ hires****Location: - Queretaro Mexico Near Client office****Model:- Hybrid****Salary:- GROSS 30-55 K MXN/Month + Standard Benefits****English Communication: Advanced****Experience**2+ Years experience in Service Desk**Job Types**: Full-time, PermanentPay: $30,000.00 - $55,000.00 per monthAbility to...
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Service Desk Analyst
hace 4 semanas
Desde casa, México DYOPATH A tiempo completo**TITLE**: Service Desk Analyst**LOCATION**: Schaumburg, IL or REMOTE**STATUS**:Full-Time with Benefits**SHIFT**:Monday - Friday**SALARY**: $18/hr - $20/hr depending on experience**Job Summary**:**About Us**:DYOPATH, a leading Managed Service Provider (MSP) was founded to empower organizations by delivering trusted IT solutions. At DYOPATH we pursue both...
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Help Desk Analyst
hace 7 días
Desde casa, México Tata Consultancy Services A tiempo completoWe are seeking new talent! Tata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT, BPS, infrastructure, engineering and assurance services. This is delivered through...
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Service Desk Agent
hace 4 días
Desde casa, México MSNS HR TECHNOLOGY LLC A tiempo completo**Role: Service Desk Agent (Multiple roles)** **Openings: 10+ hires** **Location: - Queretaro Mexico Near Client office** **Model: - Hybrid** **Salary: - GROSS 30-55 K MXN/Month + Standard Benefits** **English Communication: Advanced** **Experience** 2+ Years experience in Service Desk **Job Types**: Full-time, Permanent Pay: $30,000.00 - $55,000.00 per...
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IT Service Desk Analyst
hace 7 días
Desde casa, México Tech Guru LLC A tiempo completoJob Description: Service Desk Support AnalystPosition OverviewTech Guru - IT for Accounting Firms is looking for a Service Desk Support Analyst who thrives in a fast-paced, dynamic environment and is passionate about delivering a delightful customer experience. This role is perfect for someone who loves technology, is an excellent problem solver, and is...
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IT Service Desk Manager
hace 2 semanas
Desde casa, México Tech Guru LLC A tiempo completoWho We AreTech Guru - IT for Accounting Firms specializes in creating high-performance, secure IT environments tailored exclusively for accounting firms. Guided by our core values—caring, accountability, responsiveness, and empathy—we deliver exceptional IT solutions that delight our clients.The RoleKey Responsibilities- Leadership & Strategy:- Inspire...
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Coordinador Service Desk Bilingüe
hace 3 días
Desde casa, México icorp A tiempo completo¿Tienes experiência como coordinador de Service Desk con soporte en español e inglés? ¡Te estamos buscando! Únete a nuestro equipo de trabajo como Coordinador de Service Desk en modalidad de Home Office. **Experiência y requisitos en**: - Ingeniería / Licenciatura concluida y titulado - Inglés conversacional INDISPENSABLE - Experiência mínima...
