Service Desk Analyst

hace 5 horas

Desde casa, México Integon Service Co. A tiempo completo

**About Us**Integon Service Co. supports its insurance company affiliates, which offer property and casualty insurance products, including personal auto, homeowners, RV, motorcycle, small business auto insurance and more.With our Mexico headquarters located in Tijuana, Baja California, at Integon, with over 900 employees, we continue to grow our portfolio of remote positions that can be filled anywhere in the country. We offer the stability of a large corporation with the flexibility of a remote or hybrid career.We continue to build a caring and inclusive company culture and are proud to be certified as a **Great Place to Work**Provides technological support by investigating and resolving complex problems. Responsible for general administrative duties related to the management of individual and/or team tickets, call flow, and project work. Effectively demonstrates customer care principals in individual to group interactions.**Key Responsibilities**- Collaborates with other business units to resolve advanced technical needs and provides authored solutions to increase resolution by first contact interactions- Consistently interacts with voice, network services, software developers, product operations and/or vendors to re-establish service and/or identify and resolve the root cause and/or more complex problems- Manages the expectations of customers- Conducts testing to ensure that all information systems products and services meet maximum organization standards and end-user requirements- Thoroughly tests software and/or hardware to ensure proper operation and freedom from defects. Simulates and analyzes issues to resolve operating difficulties- Recommends system modifications to reduce user problems due to updated and/or new technology, minor rules/rates and form releases. Recognizes and acts on inconsistencies- Collaborates with the affected business units regarding new/upgraded technologies- Designs, develops and executes basic to complex client communication after thorough analysis**Requirements**:- Troubleshooting skills- Customer support skills- Work organization- Interpersonal skills- Oral and written communication skills**Preferred Skills/knowledge**- Cisco platform knowledge- Call center environment experience desired- Advanced English- Routing/Pin commands**Salary**: $25,595.28 per month**Education**:- High school or equivalent (preferred)**Experience**:- Service desk: 1 year (required)**Language**:- English (required)Work Location: Remote

  • Senior Service Desk Analyst

    hace 2 semanas

    Desde casa, México SafeGuard Global A tiempo completo

    Senior Service Desk Analyst - Group ITJob Title:Senior Service Desk AnalystReports to:Service Desk Team Leader**Location**:Global (covering USA ET time zone)Role OverviewDue to our exceptional and continued rapid growth, Safeguard Global is currently seeking a Senior Service Desk Team Lead to enhance our existing capacity to not only support and maintain...

  • Service Desk

    hace 3 semanas

    Desde casa, México Inetum A tiempo completo

    Importante empresa transnacional con Sede en Francia se encuentra en búsqueda de talento como:**Operador Service Desk Transporte**Atención Primera Línea RED/SistemasElaboración de reportes variosActualización Avance VNOGestion y Control de Relacmos de Red y TIAsocion de ReclamosMitigacion de Quiebres de Red y TIAsegurar tiempo de...

  • Service Desk Analyst

    hace 5 días

    Desde casa, México DYOPATH A tiempo completo

    **TITLE**: Service Desk Analyst **LOCATION**: Schaumburg, IL or REMOTE **STATUS**:Full-Time with Benefits **SHIFT**:Monday - Friday **SALARY**: $18/hr - $20/hr depending on experience **Job Summary**: **About Us**: DYOPATH, a leading Managed Service Provider (MSP) was founded to empower organizations by delivering trusted IT solutions. At DYOPATH we...

  • Service Desk Agent

    hace 1 semana

    Desde casa, México MSNS HR TECHNOLOGY LLC A tiempo completo

    **Role: Service Desk Agent (Multiple roles)** **Openings: 10+ hires** **Location: - Queretaro Mexico Near Client office** **Model: - Hybrid** **Salary: - GROSS 30-55 K MXN/Month + Standard Benefits** **English Communication: Advanced** **Experience** 2+ Years experience in Service Desk **Job Types**: Full-time, Permanent Pay: $30,000.00 - $55,000.00 per...

  • Call Center Agent

    hace 3 semanas

    Desde casa, México Nomad Desk A tiempo completo

    As a Nomad Desk call center representative, you will be working remotely reporting directly to the leader of the campaign (inbound and/or outbound calls).This position requires: owning a computer, USB headset with microphone, internet speed up to 30mbps download speed and a quiet space to work.**Net Salary**: $8,200mxn/mo to $8,500mxn/month**Duties**:-...

  • Agente de Service Desk

    hace 1 semana

    Desde casa, México Servicios Administrativos Mexis S.A. de C.V. A tiempo completo

    En Mexis-Aggity nos hemos consolidado como uno de los proveedores más confiables y capacitados en servicios de gestión, seguridad y monitoreo de activos físicos de TI. Nuestra historia se ha destacado por la innovación y la constante búsqueda de la excelencia**Consultoría de ciberseguridad, cloud y redes**Estamos en búsqueda de nuestro...

  • Analista de Service Desk

    hace 1 semana

    Desde casa, México Servicios Administrativos Mexis S.A. de C.V. A tiempo completo

    En Mexis-Aggity nos hemos consolidado como uno de los proveedores más confiables y capacitados en servicios de gestión, seguridad y monitoreo de activos físicos de TI. Nuestra historia se ha destacado por la innovación y la constante búsqueda de la excelenciaConsultoría de ciberseguridad, cloud y redesEstamos en búsqueda de nuestro próximoAnalista de...

  • Help Desk Analyst I

    hace 1 semana

    Desde casa, México Capgemini A tiempo completo

    **Capgemini is seeking a highly skilled and detail-oriented Service Desk Analyst I to join our team to work for a top 10 US Insurance Carrier.** This role provides phone, chat, and web support for business and IT customers, addressing technical issues and service requests. Responsibilities include recording problem details for escalation of complex issues,...

  • Service Now Admin

    hace 2 semanas

    Desde casa, México ALTUMWARE A tiempo completo

    **Service Now Admin - Business Analyst**- **Remoto /Permanente / Ingles Avanzado**_- Tu eres el talento que buscamos:_Conocimientos:- **5 years of experience in business systems analysis, with a focus on ServiceNow.**:- **Providing expert analysis and guidance in the use of ServiceNow for our business operations.**:- Improvement and implementing solutions to...

  • Service Delivery Manager

    hace 1 semana

    Desde casa, México FACTUMEX A tiempo completo

    Empresa Global de Servicios de Cybersecurity, Comunicaciones y desarrollo de Software. Estamos presentes en Madrid, Londres y Ciudad de México, trabajamos también en proyectos internacionales en Latinoamérica y Europa. **Escolaridad**: TSU, Ingeniería o Lic. En Tecnologías de la Información o a fin. **Experiência** - Experiência de 3 años...