Senior Business Transformation

Senior Business Transformation & Strategy Specialist – US Health and Wealth Join to apply for the Senior Business Transformation & Strategy Specialist – US Health and Wealth role at Mercer . What can you expect? Mercer is seeking a strategic, delivery-focused Program Manager to provide tracking, operational solutions, and executive visibility for Health & Wealth business initiatives in the US. The role typically manages multiple internal projects simultaneously, working with senior stakeholders to map current processes, define day‑to‑day operational solutions, consolidate status and metrics for leadership, and lead targeted initiatives to improve productivity, quality, and profitability. Location & Work Arrangement This position will be based in Mexico City (Torre Mayor) and is a hybrid role that requires working at least three days a week in the office. Responsibilities Tracking and visibility of all Health & Wealth business projects: Maintain comprehensive oversight of ongoing projects, ensuring transparency, up‑to‑date status, risk/issue visibility, and progress tracking. Define solutions for day‑to‑day operations: Develop and implement practical operational solutions that optimize daily activities and reduce friction across Health & Wealth functions. Consolidate information for executives: Prepare concise, consolidated reports and executive briefings on project and initiative progress to enable timely, informed decision‑making. Coordinate with cross‑functional teams: Align operational strategies across business, technology, operations, finance, and third‑party partners to ensure cohesive execution. Support development of plans & programs: Assist business leaders in scoping, designing, and sequencing programs and initiatives that improve productivity, quality, and service delivery. Analyze performance metrics: Regularly review KPIs and performance data to identify improvement opportunities, quantify benefits, and drive continuous improvement. Drive persistent follow‑through to close assigned actions: Maintain an action register, send reminders, document blockers, and escape as needed. Requirements 6+ years of professional experience in consulting, program or project management, or business transformation (Health &/or Wealth industry experience preferred). Demonstrated experience in project tracking, executive reporting, and maintaining program visibility across portfolios. Excellent stakeholder management and communication skills, with experience briefing senior leadership. Analytical mindset with experience using KPIs and performance data to drive continuous improvement and profitability initiatives. Experience working with stakeholders in the USA, including USA clients or stakeholders. Bilingual English/Spanish. What makes you stand out Experience managing the execution of multiple projects within complex environments, coordinating with various stakeholders, including several U.S. leaders. Skilled at collaborating with diverse groups and stakeholders and recognized as a proactive individual who consistently delivers results. Company Overview Mercer, a business of Marsh McLennan, is a global leader in helping clients realize their investment objectives, shape the future of work, and enhance health and retirement outcomes for their people. For more information, visit mercer.com . Equal Opportunity Statement Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. #J-18808-Ljbffr