Senior Business Transformation

Description Senior Business Transformation & Strategy Specialist – US Health and Wealth What can you expect? Mercer is seeking a strategic, delivery-focused Program Manager to provide tracking, operational solutions, and executive visibility for Health & Wealth business initiatives in the US. You will typically manage multiple internal projects simultaneously, working with senior stakeholders to map current processes, define day‑to‑day operational solutions, consolidate status and metrics for leadership, and lead targeted initiatives to improve productivity, quality, and profitability. This position will be based in Mexico City (Torre Mayor). It is a hybrid role that requires working at least three days a week in the office. We will count on you to: Tracking and visibility of all Health & Wealth business projects: Maintain comprehensive oversight of ongoing projects, ensuring transparency, up‑to‑date status, risk/issue visibility, and progress tracking. Define solutions for day‑to‑day operations: Develop and implement practical operational solutions that optimize daily activities and reduce friction across Health & Wealth functions. Consolidate information for executives: Prepare concise, consolidated reports and executive briefings on project and initiative progress to enable timely, informed decision‑making. Coordinate with cross‑functional teams: Align operational strategies across business, technology, operations, finance, and third‑party partners to ensure cohesive execution. Support development of plans & programs: Assist business leaders in scoping, designing, and sequencing programs and initiatives that improve productivity, quality, and service delivery. Analyze performance metrics: Regularly review KPIs and performance data to identify improvement opportunities, quantify benefits, and drive continuous improvement. Drive persistent follow‑through to close assigned actions: Maintain an action register, send reminders, document blockers, and escalates as needed. What you need to have 6+ years of professional experience in consulting, program or project management, or business transformation (Health &\/or Wealth industry experience preferred). Demonstrated experience in project tracking, executive reporting, and maintaining program visibility across portfolios. Excellent stakeholder management and communication skills, with experience briefing senior leadership. Analytical mindset with experience using KPIs and performance data to drive continuous improvement and profitability initiatives. Experience working with stakeholders in USA experience with USA clients or stakeholders. Bilingual English/Spanish. What makes you stand out Experience in managing the execution of multiple projects within complex environments, coordinating with various stakeholders, including several U.S. leaders. Skilled at collaborating with diverse groups and stakeholders and recognized as a proactive individual who consistently delivers results. Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office‑based teams will identify at least one “anchor day” per week on which their full team will be together in person. #J-18808-Ljbffr