Customer Resolution Specialist Ii
hace 19 horas
We use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet.Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting Controls (ABL) and the Intelligent Spaces Group (ISG), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.You may utilize this posting to upload your resume and information.**Job Summary**:**Key Tasks & Responsibilities (Essential Functions)**:**Internal Agency**:- Provides standard target pricing when requested; Provide guidance and support when non-standard pricing is required- Provides internal and external crossover support when requested- Receives customer purchase order (PO) and works with customer or internal quoting team to clarify material, pricing, or other information prior to entry, if needed.- Entry of customer purchase order (PO) into Acuity order management system.**Order Management**:- Support more basic to medium level order/project management after entry through activation- Coordinate shipping internally and externally to meet customer need- Use Power BI reporting to monitor assigned regions orders proactively to ensure delays, issues, or improvements are communicated- Monitor orders for exceptions and holds to ensure orders are activated, produced and shipped in a timely manner- Act as liaison/translator between internal partners and customer.- Develop solutions for basic and some medium level order issues, leveraging business relationship with ABL matrix partners as needed.- Develop and demonstrate a basic understanding of the order fulfillment cycle, such as product and services knowledge, lead time management, business system logic (orders, manufacturing, inventory and shipment) and the relationship within the customer ecosystem**Intake**:- Point of contact for the entire CX Org to act as navigator for customer- Resolve “tier 0” problems outside of Orders domain (pre-sale support, tech support, warranty support, etc.) in real time as often as possible- Ask probing questions to collect and document details for easy transition to other departments, ensuring a customer does not have to repeat information- Diagnose issue/need; Submit RFA/claim/CFA form on behalf of the customer per company policy**Requirements**:- Preferred Education (i.e. type of degree) : Bachelors Degree- Preferred Experience (i.e. industry experience) : Commercial Lighting industry Electrical distributor or general contractor industry- Experience (minimum experience required) : 2 Years of experience**#LI-GU1**.LI-GU1***We value diversity and are an equal opportunity organization. All qualified applicants will be considered for employment without regard to race, color, age, gender, sexual orientation, gender identity and expression, ethnic or national origin, disability, pregnancy, and religion.
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Customer Resolution Specialist Ii
hace 1 semana
Guadalupe, México Acuity Brands A tiempo completoWe use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet. Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and...
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Customer Resolution Specialist Ii
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Guadalupe, México Acuity Brands A tiempo completoWe use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet.Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting...
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Guadalupe, México Acuity Brands A tiempo completoWe use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet. Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and...
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Guadalupe, México Acuity Inc. A tiempo completoUtilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir... para nuestros clientes, nuestras comunidades y nuestro planeta. Acuity Inc. (NYSE: AYI) es una empresa de tecnología industrial líder en el mercado. Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir. A través de nuestros...
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Guadalupe, México Acuity Brands A tiempo completoUtilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir... para nuestros clientes, nuestras comunidades y nuestro planeta. Acuity Brands, Inc. (NYSE: AYI) es una empresa de tecnología industrial líder en el mercado. Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir. A través de...
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Customer Care Specialist II: Order
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Guadalupe, México Acuity Brands A tiempo completoA leading industrial technology company is seeking a support specialist in Guadalupe, Mexico. The role involves managing customer order entries, ensuring customer satisfaction through excellent communication and problem-solving. Candidates should possess an Associate's Degree or equivalent experience, with a focus on the commercial lighting industry...
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Customer Care Specialist II
hace 6 días
Guadalupe, México Acuity Brands, Inc. A tiempo completoAcuity Inc. (NYSE: AYI) is a market-leading industrial technology company that designs, manufactures, and markets products in lighting, lighting controls, building management, and location‑aware applications. Our focus on sustainability and technology helps customers save energy and reduce carbon emissions. Job Summary Responsible for supporting all...
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Customer Care Specialist II
hace 4 días
Guadalupe, México Acuity Brands, Inc. A tiempo completoAcuity Inc. (NYSE: AYI) is a market-leading industrial technology company that designs, manufactures, and markets products in lighting, lighting controls, building management, and location‑aware applications. Our focus on sustainability and technology helps customers save energy and reduce carbon emissions. Job Summary Responsible for supporting all...
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Guadalupe, México Acuity Brands A tiempo completoUtilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir... para nuestros clientes, nuestras comunidades y nuestro planeta.Acuity Brands, Inc. (NYSE: AYI) es una empresa de tecnología industrial líder en el mercado. Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir. A través de...
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Customer Care Specialist II
hace 4 días
Guadalupe, México Acuity Inc. A tiempo completoWe use technology to solve problems in spaces, light, and more things to come… for our customers, our communities, and our planet. Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting...
