Representative Bilingual, Records Member Operation

hace 3 semanas

Región Centro, México Herbalife A tiempo completo

Overview Recruiter: Alma Martinez POSITION SUMMARY STATEMENT: The Records Representative must utilize knowledge of the Herbalife Marketing Plan, Rules of Conduct, employ analytical and research techniques to determine the adequate changes to the memberships. Perform verification of personal information documents that require direct contact with Distributor and Preferred Members. Excels in customer service skills, experience and be able to handle complex and/or sensitive cases. This process supports and reinforces our current policies and procedures, strengthens, and adds integrity to the Marketing Plan, and protects consumers, Distributors Preferred members, and the Herbalife business. DETAILED RESPONSIBILITIES/DUTIES: Provides support to the Americas while maintaining an open mind to process improvements and helping identify areas that can be automated. Must use fact-finding and analytical skills to identify and report possible Ethical violations, and all details related to their request and/or complaint. Responsible for creating and maintaining accurate and complete records (research, communication, etc.) across all business systems. By updating HDMS files and documenting changes via Sales Force. Ensure all inquiries are handled with in the SLA´s that have been established. They must be managed within the guidelines outlined in the procedures, meeting established quotas, service level and accuracy standards. Must stay informed and stay current with Herbalife’s Marketing Plan, rules, and policies. Serve as a liaison between Distributors & Preferred Members, internal departments, and Management by handling all work-related interactions in a courteous, cooperative, and professional manner. Ensure that all calls backs are handled within service levels agreed on SPA`s (Service Partnership Agreements) Assist all inquiries to maintain service level agreements, customer satisfaction expectations, QA guidelines and provide accurate and clear policies. Job Qualifications REQUIRED QUALIFICATIONS: Skills: Ability to communicate effectively in verbal and written form in all 2 languages. Ability to apply knowledge of the Herbalife Marketing Plan. (Preferred) Ability to communicate in a clear, concise and courteous manner, internally and externally, at all levels and across diverse cultures. Ability to recognize and elevate issues as needed. High degree of flexibility in order to function under various timelines while maintaining a positive and professional attitude, and adapt as the external environment and organization evolves. Strong logical, analytical and problem-solving skills with the ability to accurately and precisely summarize and present key information. Proficient with Microsoft Office (Word, Excel, Outlook) Experience: Bilingual – Ability to write and speak fluently in English and Spanish. At least 1 year experience in a customer service industry. Education: High school diploma or GED equivalent. For internal candidates only: Daily Shake: at least 90% (average) in the last 3 months #J-18808-Ljbffr

  • Bilingual Records

    hace 3 semanas

    Región Centro, México Herbalife A tiempo completo

    A global nutritional company is seeking a Records Representative located in Mexico, Jalisco. The candidate will support the Americas region by utilizing analytical skills to enhance customer service and manage sensitive inquiries. Essential qualifications include effective bilingual communication skills in English and Spanish, proficiency in Microsoft...

  • Food Safety

    hace 4 semanas

    Región Centro, México Myauditapp A tiempo completo

    Join Our Team & Take Ownership of Our Food Safety Program Are you a self‑driven, detail‑oriented professional with expertise in farm compliance, pesticide regulations, and food safety standards? Do you thrive in a role where you can lead, manage client relationships, and ensure compliance across global markets? If you have a passion for food safety,...

  • Bilingual Call Center Agent

    hace 22 horas

    Zona Centro, Aguascalientes, Ags., México Grupo Modelo A tiempo completo

    Bilingual Call Center AgentLocation: On-site Position Overview We are looking for a 100% bilingual Call Center Agent to join our team. This role requires constant interaction with customers located in the United States, providing high-quality customer service and sales support over the phone. The ideal candidate must feel confident communicating in English...

  • Call Center Representative

    hace 22 horas

    Zona Centro, Aguascalientes, Ags., México Grupo Modelo A tiempo completo

    Bilingual Call Center Agent Location: On-site Position Overview We are looking for a 100% bilingual Call Center Agent to join our team. This role requires constant interaction with customers located in the United States , providing high-quality customer service and sales support over the phone. The ideal candidate must feel confident communicating in English...

  • Bilingual Call Center Pro

    hace 1 semana

    región centro jalisco, México Bgrt Background Hunters A tiempo completo

    A customer service company in Mexico is seeking a Call Center Customer Service Representative. The ideal candidate loves talking to people and proactively solving issues. You will be responsible for communicating with customers through various channels and providing knowledgeable answers about products and services. The position requires at least 1 year of...

  • Technical Customer Support Manager- Mexico

    hace 1 semana

    región centro jalisco, México Jumpcloud A tiempo completo

    The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists. Overview We are looking for a Customer Service Representative to provide exceptional support to our customers. The role involves handling inquiries, resolving issues, and ensuring customer satisfaction...

  • Bilingual Global Human Resources Business Partner

    hace 4 semanas

    Región Centro, México Juniper Data Center A tiempo completo

    Descripción del trabajo About LeadVenture LeadVenture's 1,200 team members around the world wake up each day thinking about how to help empower local, independent dealers around the world to grow their businesses. LeadVenture's solutions enable optimal inventory merchandising while maximizing qualified lead generation. We collect and publish data on...

  • Technical Sale Representatives

    hace 4 semanas

    Centro, México AMT - The Association For Manufacturing Technology - LATINOAMÉRICA A tiempo completo

    The Technical Sales Representative will be the primary point of contact for welding and machinery dealers, driving sales growth by providing expert product knowledge, technical support, and exceptional customer service. This role requires a strong understanding of welding techniques, industrial machinery, and the ability to articulate the value of complex...

  • Purchasing Manager

    hace 3 semanas

    Región Centro, México Jabil A tiempo completo

    Summary Responsible for ensuring that materials supply equals demand, optimizing overall cost of Purchasing, supporting the business development effort with current and potential customers, and development/implementation of purchasing strategies. Essential Duties and Responsibilities Leadership and Management Responsibilities Recruitment and Retention...

  • Bilingual Travel Specialist

    hace 2 semanas

    Del Valle Centro, México Arrivia, Inc. A tiempo completo

    The Bilingual Travel Sales Specialists is responsible to produce outgoing calls to market product and services to members, maintaining thorough understanding of brand products and services, processes sales and meets and exceeds sales goals. - Able to understand and demonstrate consultative selling techniques - Make outbound calls for the majority of your...